Portfolio Jobs

We are Smartness, and we support small and medium-sized accommodation providers with solutions to help them fight back against the huge hotel chains. We started in 2020 by providing these companies with a dynamic pricing solution which increase revenue by on average 30%. Last year, we were named one of Italy’s top start-ups, and are the fastest growing B2B SaaS company in the accommodation space in both revenue and number of clients. Today we are working with over 4000 companies in over 20 countries, and steadily growing. Yet, this is only the start of our journey.
Beyond Smartpricing, we've launched a suite of products over the past few years that is growing by more than 10% month-over-month. Our goal is to become one of the leading global players in our industry.

Our technology team built a platform of solutions that will help accommodation providers to optimize how they run their business and communicate more efficiently with their customers.
We are looking for a Post-Sales Delivery & Ops Specialist to manage client onboarding, provide training, and support early account management. You’ll work closely with sales and technical teams to ensure smooth delivery and operations, acting as a proactive and versatile point of contact. The ideal candidate has a strong technical and operational background, excellent communication skills, and a hands-on, problem-solving mindset.
A strong bias toward action and ownership is crucial — this is not a passive support role,but an active driver of post-sales excellence.

You will be responsible for:

Customer Onboarding & Training

• Leading onboarding processes for new customers, ensuring they are fully set up and ready to go live
• Delivering personalized training sessions (1:1 or group), both live and recorded
• Monitoring onboarding progress, gathering missing info, and ensuring smooth handover to support or account management

First-Line Account Management

• Acting as the first post-sales point of contact: checking in with new clients, gathering feedback, and ensuring product adoption
• Identifying blockers or issues early and coordinating internal teams to resolve them

Product & Process Operations

• Mapping and continuously optimizing onboarding and delivery processes for scalability
• Documenting playbooks and internal procedures
• Collaborating closely with product, support, and tech teams to streamline implementation

Cross-Functional Coordination

• Ensuring internal alignment between Sales, Customer Support, and Product teams
• Taking ownership of client-facing deliverables (dashboards, training materials, documentation)
• Contributing to product feedback loops based on client conversations

• 3-7 years of relevant experience in post-sales, delivery, operations, consulting experience or a related roleExperience in SaaS or B2B tech, ideally in hospitality, travel, or vertical software platforms

• Degree in Economics, Engineering, Business, or related fields with a strong theoretical and practical background

• Capability to drive scalable operations by balancing hands-on onboarding execution with building effective processes and systems.

• Capability to drive post-sales excellence by balancing hands-on execution with process and system building, with a strong bias for action and ownership

• Solid technical and operational experience, preferably in post-sales or operations roles, including consulting or tech environments

• Strong project management and process-mapping skills.

• Excellent Italian and English (German is a plus) communication skills with the ability to interact clearly and professionally with clients and internal teams

• Technical understanding sufficient to bridge clients and internal teams effectively in delivery and operations processes

• Work in a small and top-performing team that moves extremely fast where you are extremely important.

• Work without having to deal with jerks and ego-maniacs.

• The opportunity to join one of the best travel-tech sales teams in Europe.

• A place where your talent can blossom.

• An environment where mistakes are allowed – we make bold choices to achieve ambitious goals, learn from mistakes, and move forward.

• A place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority.

• Continuous growth – we challenge the status quo, renewing our sales processes and approaches to meet challenging goals.

• We have fun while working! We are easygoing people.

• Leverage state-of-the-art software and automation frameworks to optimize development processes and enhance focus on delivering value to clients and achieving business goals.

• Remote working with frequent opportunities to meet up.

• Fun and enriching experiences – unforgettable team-building events that go beyond the usual outings.

• Competitive salaries – as a meritocratic team, we recognize talent and hard work, rewarding them appropriately.

Still not convinced? Check out our "Work With Us" page for more about our mission, values, and why we love working at Smartness:Lavora con noi - Unisciti alla missione di Smartness

If you're reading this, it means you're genuinely interested, and that excites us! Here's what you need to know:

• We're highly driven and set our goals higher than most, pushing boundaries others may deem impossible.

• We work much harder than most companies out there.

• Every day, we step out of our comfort zones, fueling rapid growth and learning, even though it might come with its stress.

• We hold ourselves and our team to the highest standards of excellence and culture.

• Should we feel that this role isn't the right match for you, for the benefit of both parties, we may need to part ways.

We hope this sheds light on whether this could be your next adventure. If you believe it is, we warmly invite you to apply. Discover your full potential with us!

We are the Smarties and our goal is to fully automate online operations for every lodging across the globe and become the number one SaaS in our category worldwide.

We develop a SaaS that, by leveraging machine learning algorithms, increases our clients' revenues by over 30% on average and helps owners get more direct bookings.

Don't you believe it? Have a look here: https://www.smartness.com/it/case-studies/

Here's some information about us:

• We have been the fastest-growing B2B SaaS in the lodging industry ever (compared to today's leading global players with valuations exceeding €500M.).
• Last year, we were awarded as one of the top 10 LinkedIn startups in Italy.
• We have already managed several billion euros in bookings for clients from more than 17 countries in just a few years of operation.
• We have raised funds from top international investors like Partech.