Portfolio Jobs

Role Summary:

One of our Series B, SaaS portfolio companies (30M ARR) is looking for a French-speaking Paris-based COO. This role involves overseeing day-to-day operations, driving efficiency, and scaling the business to meet strategic goals.

Leading a cross-functional team of 50+ FTE, the COO will manage customer operations (CSM, onboarding, care teams) and operational excellence (BI, revenue operations teams) to support the company's rapid and efficient growth.

Responsibilities include transforming a growing business into an efficient engine for sustainable growth, ensuring all functions run efficiently with effective KPIs, and designing scalable systems and processes. The COO will navigate the challenges of rapid scaling and international expansion, building credibility with the senior executive team, and maintaining trust within the organization.

The COO will establish the operational rhythm, set growth targets, and achieve them in line with the broader business strategy. As a trusted advisor to the Founders, the COO will support them through dynamic situations, challenge their thinking, and ensure the execution of strategic plans from concept to reality.

Key Responsibilities:

• Align operational activities with the company’s strategic objectives.
• Enhance productivity and efficiency across the organization.
• Oversee customer operations to ensure high levels of service and satisfaction.
• Lead strategic projects, including new offerings, product launches, and process improvements.
• Analyze market trends and customer feedback to inform decision-making.
• Provide regular operational performance updates to the executive team.
• Cultivate a culture of accountability, innovation, and continuous improvement.

People Leadership:

• Inspire and lead a team, ensuring the organizational structure supports growth and efficiency.
• Act as a mentor to functional leads, fostering a culture of efficiency and innovation.
• Set high standards for hiring, training, development, and retention.

Profile Overview:

• Proven track record in senior operational roles within high-growth, complex businesses.
• Experienced in managing cross-functional teams and driving operational excellence.
• Strategic thinker with a hands-on approach to execution.
• Strong people leadership skills, with the ability to motivate and develop teams.
• Experienced in scaling businesses, implementing processes, and driving efficiencies.
• Data-driven, analytical mindset with a focus on ROI and commercial success.
• Excellent communication and stakeholder management skills.
• Culturally fit for a fast-paced, entrepreneurial environment with high integrity and problem-solving abilities.

This is a pivotal role in driving the company's growth and operational success, providing a unique opportunity to shape the future of a rapidly evolving business.