Retail Operations Support Lead - Phoenix, Arizona - Full Time
Blendid
Operations, Customer Service
Phoenix, AZ, USA
Posted on Oct 22, 2025
About the RoleBlendid is seeking a food service professional with a passion for consumer technology to join our Retail Operations team full time in the Atlanta Metropolitan area. The position will require travel around the Phoenix, AZ area and work across weekends and evenings. The role reports to the Retail Operations Manager in California.Key Responsibilities:- Collaborate with the Blendid team on the day-to-day operations of our robotic food kiosks – located both locally in the Phoenix area and in remote locations- Support NSO (new store opening) activities including staff training, product storage set up, order placement, and excellent customer service- Represent Blendid as a liaison to its kiosk operators (licensees and franchisees), vendors, and business partners in the Phoenix region- Perform and manage routine repair and maintenance activities of key kiosk components and subsystems- Conduct regular audits at the kiosk(s) to ensure that the staff is providing proper customer service, rotating product, and maintaining sanitation standards- Directly coach, teach, and hold staff accountable to SOP’s and training standards. Escalate issues as needed to the kiosk food service lead operator and Blendid management team- Be ready to set up and operate the kiosk as taught to hourly staff in the event of staffing conflicts- Provide “Level 2” remote operations support for all kiosks on assigned shifts ranging from 6 a.m. to midnight daily including weekends- Perform and manage any marketing and promotional activities as needed- Maintain a flexible schedule to recover the kiosk operations when troubleshooting is required at the kiosk and/or remotely- Manage any Blendid hourly or salaried staff to ensure proper coverage of routines at the kiosk and remoteCompensation- Competitive base salary commensurate with your experience, the market, and assigned responsibilities- Full Medical, Dental, Vision insurance- 401k with matching up to 3% of compensation- Company Stock OptionsWhy You’ll Love Working at Blendid- We are on a mission to make healthy food assessible to all through the use of technology- We are a team of passionate, collaborative and strategic thinkers motivated by challenge- We are a diverse group of people, who each bring our unique experiences and perspectives to our roles, which creates a stronger unified team- We get to work with delicious food and fun robots every day- We love solving problems, thinking creatively and trying new things- We take what we do seriously. We don’t take ourselves seriously- We have a smart, experienced leadership and advisory team that is committed to doing what it right and is open to new ideas- You will be proud to say that you work for Blendid and will know that the work you do is helping to bring personalized healthy, fresh, and delicious food to more consumers every dayInterested? Send your resume to us at careers@blendid.com