Retail Operations Support Lead
Blendid
Operations, Customer Service
Phoenix, AZ, USA
Posted 6+ months ago
About the RoleBlendid is seeking a food service professional with a passion for consumer technology to join our Retail Operations team full time in the Atlanta Metropolitan area. The position will require travel around the Phoenix, AZ area and work across weekends and evenings. The role reports to the Retail Operations Manager in California.Key Responsibilities- Collaborate on day-to-day operations of our robotic food kiosks in Phoenix and remote locations- Support NSO activities including training, product storage setup, ordering, and customer service- Liaison to kiosk operators, vendors, and partners in the Phoenix region- Perform/manage routine repair and maintenance of key kiosk components/subsystems- Conduct audits to ensure customer service, product rotation, and sanitation standards- Coach/teach staff on SOPs; escalate issues as needed- Be ready to set up and operate the kiosk as needed- Provide “Level 2” remote operations support on assigned shifts (6 a.m. to midnight, including weekends)- Manage marketing/promotions as needed; maintain flexible schedule for troubleshooting- Manage staff coverage for kiosk and remote routinesCompensation- Competitive base salary; full Medical, Dental, Vision; 401k with match up to 3%; Company Stock OptionsWhy You’ll Love Working at Blendid- Mission-driven team; collaborative culture; diverse perspectives; work with delicious food and fun robots; creative problem-solving; supportive leadership
