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We are seeking an IT Systems Specialist to join our growing team at Zeel. In this role, you will support the technology infrastructure that enables our employees to do their best work. This position will focus heavily on end-user support, computer and server maintenance, cloud application management, and basic AWS cloud support.

The ideal candidate will be a hands-on, solutions-oriented professional who is motivated to expand their technical skills across both remote user support and cloud platforms. They will demonstrate strong communication abilities, collaborate effectively with team members, and consistently take initiative to identify, address, and resolve technical issues. We are seeking a proactive individual who is committed to continuously improving systems, processes, and user experiences.

Key Responsibilities:

• Assist with the installation, maintenance, and upgrades of computers and servers used by the Zeel team.
• Respond to incoming technical support requests from staff.
• Diagnose and resolve basic issues related to hardware, software, networking, and cloud applications.
• Assist in the management of the Google Workspace environment, including user and group management.
• Support basic AWS cloud administration tasks, such as user account management, permissions, and monitoring.
• Manage user access permissions, perform password resets, and handle account-related tasks across cloud and on-prem systems.
• Collaborate with other team members to escalate complex issues and assist in troubleshooting.
• Assist with basic management and support of WiFi networking and VOIP phone systems.
• Maintain documentation of systems, procedures, and troubleshooting guides.
• Perform other related duties as assigned by supervisor.
  
  

Qualifications

Required:

• One year customer support experience
• Experience supporting Windows Desktop and MacOS operating systems.
• Experience with Automox, Kandji or like support software.
• Familiarity with commonly used applications such as Chrome, Firefox, Google Office Suite, Google Drive
• Understanding of managing Google Workspace (users, groups, basic settings).
• Exposure to AWS cloud services (basic administrative tasks like IAM user management and monitoring).
• Experience with WiFi networking and VOIP phone systems.
• Willingness to learn and adapt to new technologies and cloud environments.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Good organizational skills and ability to work independently.
• Ability to produce clear written documentation for internal use.
  
  

Preferred:

• Certifications such as CompTIA A+, Network+, AWS Certified Cloud Practitioner, or similar.
• Familiarity with endpoint protection tools and basic automation/scripting (PowerShell, Bash).
• An understanding or willingness to learn various compliance requirements (Hipaa,Soc2, Hitrust, etc….)
  
  

Perks include:

• Uncapped PTO
• Medical, dental & vision benefits
• 401K (with company match)
• Fully remote/WFH
• Complimentary/discounted massages

About Zeel

At Zeel, we're more than just a health and wellness platform; we're a team that thrives on collaboration, integrity and innovation. We offer a supportive environment of hands-on professionals in a purpose-driven culture. We're passionate individuals ready to tackle challenges, learn from one another, and create a next-generation health and wellness company based on non-opioid pain management and cutting-edge technology. Zeel allows customers and patients to seamlessly book in-home treatments through a nationwide network of 11,000 providers. Through massage therapy, physical therapy, AI-powered exercise, and behavioral therapy, we lift people out of mental and physical pain without the devastating side effects of prescribed and over-the-counter medications. We take special pride in serving our nation's veterans through VA Medical Centers in more than 20 states.

If you are an entrepreneur at heart looking for a place where your work can impact hundreds of thousands of Americans in need of care, consider joining us in our mission.

Zeel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Zeel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.