Inbound Merchant Success Consultant
South Africa
Posted on Jul 24, 2026
The Inbound Merchant Success (IMS) team exists to help merchants get more value from Yoco by pairing excellent service with proactive, commercially-minded conversations.
Within IMS, the Capital squad focuses on helping eligible merchants understand, access and successfully use working capital solutions. The team supports merchants through inbound and outbound engagements, removes friction from the application journey, and shares merchant insights that help improve the experience end to end.
This role will work primarily on the Lula Capital book, partnering closely with internal teams and Capital partners to drive adoption, protect merchant relationships and support long-term merchant success.
As an Inbound Merchant Success Consultant — Capital, you will help eligible merchants understand whether Lula Capital is the right fit for their business needs and guide them through the journey from interest to completion.
This is a consultative role. You’ll speak to merchants about their goals, cashflow needs, growth plans and concerns, then translate those conversations into clear next steps. Your focus will be on driving Capital take-up while ensuring merchants feel informed, supported and confident in the process.
You’ll work with high-value merchants and will be expected to balance commercial outcomes with a strong merchant-first approach. That means building trust, following through, handling objections thoughtfully, and making sure any friction in the journey is captured and shared with the right teams.
Within IMS, the Capital squad focuses on helping eligible merchants understand, access and successfully use working capital solutions. The team supports merchants through inbound and outbound engagements, removes friction from the application journey, and shares merchant insights that help improve the experience end to end.
This role will work primarily on the Lula Capital book, partnering closely with internal teams and Capital partners to drive adoption, protect merchant relationships and support long-term merchant success.
As an Inbound Merchant Success Consultant — Capital, you will help eligible merchants understand whether Lula Capital is the right fit for their business needs and guide them through the journey from interest to completion.
This is a consultative role. You’ll speak to merchants about their goals, cashflow needs, growth plans and concerns, then translate those conversations into clear next steps. Your focus will be on driving Capital take-up while ensuring merchants feel informed, supported and confident in the process.
You’ll work with high-value merchants and will be expected to balance commercial outcomes with a strong merchant-first approach. That means building trust, following through, handling objections thoughtfully, and making sure any friction in the journey is captured and shared with the right teams.
- Drive Lula Capital adoption by engaging eligible merchants through inbound, outbound and targeted proactive conversations.
- Use consultative selling techniques to understand merchant needs, position Capital clearly, handle objections and guide merchants to the right next step.
- Support merchants through the application and completion process, including document collection, expectation-setting, escalations and follow-ups.
- Build trusted relationships with high-value merchants by communicating clearly, closing the loop and supporting service recovery when things go wrong.
- Capture recurring merchant themes, objections and process friction, then share actionable insights that help improve the Capital journey.
