Portfolio Jobs

The Account Management team forms part of the Customer Operations Group at Yoco and are directly responsible for nurturing key account relationships, ensuring customer satisfaction and retention through tailored solutions, whilst acting as a liaison between our customer and internal departments. As a mid-level Account Manager at Yoco, you’ll manage a portfolio of pre-selected merchants from our top-performing segment. These merchants require a balance of strategic guidance, commercial enablement, and responsive support. You’ll serve as their trusted advisor, helping them achieve growth, ensure satisfaction, and unlock long-term value through our ecosystem.

• Build and maintain strong, trust-based relationships with assigned merchants
• Develop a deep understanding of each merchant’s business model, challenges, and growth levers
• Collaborate with cross-functional teams to deliver tailored solutions that drive business outcomes
• Proactively identify and close upsell and cross-sell opportunities
• Present and negotiate proposals and contracts to maximise merchant lifetime value
• Monitor portfolio performance, merchant engagement, and product adoption
• Resolve merchant issues efficiently and escalate when necessary
• Maintain data accuracy and CRM hygiene to support transparency and insights
• Contribute to the refinement of internal processes, playbooks, and team-wide rituals