Collections Officer
Xendit
Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia, the Philippines and Malaysia. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
About the Job
You will be part of the team responsible to drive new business opportunities to Xendit’s lending business. Xendit’s lending products are designed to give our customers access to capital to help them grow, many of which are SMEs and startups that can’t get loans from banks or other traditional financial institutions. Our lending business tries to fill this gap by providing fast and flexible financing to businesses to fuel their success. We are pioneering a financing system that integrates lending with payments to achieve sustainable growth.
Minimum Qualifications
- Fluent in written and verbal English
- 3+ years experience in collections / special asset management role in banks / multifinance / fintech lending companies
- Professionally certified to carry out debt collection activities in Indonesia as a collections manager
- Based in Jakarta and able to travel within Indonesia
- Proven ability to develop and execute effective debt recovery strategies for business loans, minimizing losses and handling overdue accounts
- Understanding of regulatory guidelines and practices governing debt collection processes in the Indonesian lending landscape
Preferred Qualifications
- Collection / special asset management experience preferably focused on productive / B2B loans in Indonesia
- Ability to bring innovative approaches to debt recovery, such as through leveraging technology
- Strong knowledge of available legal and other remedies including various types of collateral
Responsibilities
- Effective Debt Recovery Management
- Recover cash from overdue accounts through skilled negotiation
- Develop, refine, and execute ways to maximize debt recovery while maintaining positive customer relationships even in challenging debt collection situations
- Process improvement
- Push for changes to our policies, product or process to early-detect & solve for distress, avoidance and fraud
- Adherence to regulatory compliance
- Ensure compliance with regulatory guidelines and practices governing debt collection processes within the Indonesian lending landscape
- Uphold ethical and legal practices in debt collection procedures, adhering strictly to regulatory standards and guidelines
- Go above and beyond to contribute to the success of Xendit
- Do whatever it takes to make Xendit succeed
