Clinical Support Specialist

US2.ai

US2.ai

Operations, Customer Service
Posted 6+ months ago

Job Description & Requirements

Us2.ai is a Singapore based health-tech company, with an FDA cleared echocardiography analysis software. Together we are building on the future of echocardiography, by utilizing machine learning techniques to the echocardiography workflow, and implementing these novel techniques in the prediction of disease. You will be working in a multidisciplinary and multinational team of cardiologists, sonographers, machine learning specialists and developers. All work will be required to be done from home, full-time or part-time.

Main responsibilities will be:

  • Work closely with sales, technical, clinical, engineering, and finance teams throughout the onboarding, deployment, training, operations, and account management processes.
  • Maintain strong relationships with partners to understand their needs and challenges, offering tailored Us2 solutions (e.g., Us2 standalone, Us2 interface, or Us2 integration).
  • Drive product adoption and suggest improvements based on user feedback, collaborating with the engineering team for feature requests.
  • Participate in events and product demonstrations in key markets- Work with the regional team to adapt product experiences and training materials to align with regional market needs.
  • ⁠Implement best practices to be shared across regional teams, ensuring a consistent customer experience worldwide.

Requirements

  • Recognized and relevant Diploma/Postgraduate/Degree qualifications
  • Registered American (ARDMS)/European (EACVI) sonographer (preferably in the field of cardiology)
  • Passion about imaging
  • Strong interest in medical technology
  • Strong interest in science
  • Team player
  • Proficient in English (both written and spoken)

Minimum Years of Experience: 2

Employment Type : Full Time

Minimum Qualification Level: Bachelor’s Degree or equivalent

Personal Skills and Development

  • Strong technical, communication and interpersonal skills
  • The ability to explain technical terms in a clear and understandable way
  • Good eyesight and attention to detail
  • Strong analytical, judgment, and decision-making skills

Apply now! If this is something that matches your profile and interests you, please send your resume to careers@us2.ai