Open Job Title: Collection Associate

Reports To: Senior Collections Co-ordinator

Application Opens: 6th Oct 2025

Application Closes: Open

Duty Location: All Branches (On-demand deployment)

Country: Kenya

About Tugende

Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.

Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines. Tugende has financed 70,000+ clients and has hundreds of employees serving clients across its branches in Uganda and Kenya.

About the role

The Collection Associate is responsible for managing client accounts and ensuring timely collections across assigned branches. The role focuses on achieving specific collection targets, maintaining client relationships, and contributing to overall branch performance.

The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing.

Key Duties and Responsibilities

• Manage and monitor assigned client accounts to ensure timely repayment.

• Support branch staff in following up on overdue accounts and resolving client queries.

• Maintain accurate account records in the CRM system and provide regular performance reports.

• Collaborate with branch teams to implement collection strategies and improve repayment rates.

• Assist in identifying high-risk accounts and escalating issues to the Senior Collection Coordinator.

• Contribute to overall branch KPIs and revenue objectives.

Knowledge, experience, skills, and qualification

• Diploma or Bachelor’s degree in Finance, Business Administration, or related field.

• Atleast 1-2 years experience in collections, account management, or client-facing roles preferred.

• Strong interpersonal, communication, and problem-solving skills.

• Ability to achieve specific collection targets and contribute to branch performance.

• Proficiency in CRM systems and Microsoft Office Suite.

• Organized, proactive, highly flexible and results-driven.

• Unquestionable degree in integrity and transparency.

• Riding Competence, preferably Class A2 and B, is a requirement for this position.

Interested and qualified candidates should follow this link and apply