Customer Success Consultant
SHIPPEO
Company Description
Founded in 2014, Shippeo is a leading European SaaS company that's transforming supply chain visibility. With a rapidly growing global presence, our multicultural team of 27 nationalities and 29 languages operates across Europe, North America, and Asia. Our platform delivers real-time, multimodal transportation visibility to top-tier industry leaders across a broad range of sectors, including chemicals, FMCG, pharmaceuticals, automotive, retail, and manufacturing.
Our ambition is to become the world’s leading data platform for the supply chain industry. We do this by combining predictive AI, high-quality real-time data, and a robust partner network to help our customers improve their supply chain's customer experience and achieve operational excellence.
Learn more about our mission and values on our website: https://www.shippeo.com/en/company/about-us
Job Description
About the Role
As a Customer Success Manager at Shippeo, you’ll report to the Regional Director of Customer Success and take ownership of a portfolio of key customer accounts. Your core mission will be to drive customer adoption and secure long-term partnerships with our top-tier clients. This role is a key opportunity to deliver high-impact results, ensuring customers maximize the value of our platform, leading to high-impact renewals and expansion opportunities. You will also play a key role in shaping our product roadmap to deliver a superior customer experience.
Please Note: This role is based in Paris, with a hybrid work model (2 days/week in-office is expected to support team collaboration and client alignment). As we operate internationally, we kindly request all candidates to submit their CV in English.
Contract Type: Full-time
Function: Customer Success Management
Key Responsibilities
Manage Strategic Relationships: Build long-term partnerships with your accounts, becoming a trusted advisor to operational teams and senior stakeholders.
Drive Adoption & Problem-Solve: Monitor key operational topics, flag roadblocks, and proactively resolve issues. Ensure customer success through smooth platform delivery and usage.
Lead Business Reviews & Strategic Planning: Conduct regular QBRs to align on goals, risks, and growth opportunities, helping customers extract business value.
Boost Customer Growth & Retention: Collaborate with Sales to identify expansion opportunities and secure renewals by consistently delivering value.
Be the Voice of the Customer: Champion customer needs internally to shape product roadmap, influence cross-functional teams, and improve the customer experience.
Enable Customer Success Stories: Partner with Marketing to share impactful customer wins, and co-lead case studies or speaking opportunities.
Qualifications
2+ years' experience in a Customer Success, Account Management, Project Management, or Consulting role, in SaaS.
Proven success managing 30+ accounts, and handling technical products with a high degree of autonomy
Strong stakeholder management skills, including with senior- and executive-level clients.
Tech-savvy and solutions-oriented, comfortable understanding and explaining complex products and solving operational issues.
Excellent multitasking & prioritization abilities to manage multiple accounts and projects simultaneously.
A proactive self-starter with a 'can-do' attitude who thrives in fast-paced, high-growth environments.
Fluent in French & English.
Preferred (Not Required)
Additional languages like German, Dutch, Portuguese, or Italian are a plus.
A background in supply chain/logistics is a strong advantage.
Additional Information
Why Join Shippeo?
At Shippeo, you will join a fast-moving company that values ambition, care, delivery, and collaboration. We offer an environment where impact is encouraged, ideas are valued, and development is supported.
What sets us apart:
Meaningful work with real-world impact in global supply chains.
A diverse, inclusive, and international team.
A culture of transparency, feedback, and continuous learning.
Opportunities for growth, internal mobility, and professional development
Hybrid work model and flexible policies.
To learn more about our culture and people, visit our Careers section or explore team stories on our social platforms.
Recruitment Process
Our hiring process includes the following steps:
Preliminary call with a Talent Acquisition Manager
First interview with the Hiring Manager
Case Study Interview
Final interview with leadership or cross-functional team members
Diversity and Inclusion
At Shippeo, we are committed to fostering a diverse and inclusive workplace. We value the perspectives, experiences, and contributions of individuals from all backgrounds. Our policies, practices, and company culture reflect this commitment to equal opportunity and mutual respect.
If you have specific needs or questions regarding disability inclusion, you may reach out to our dedicated Disability Advisor at [email protected] for support during the application process.
