Process Manager (Operations)
Rohlik
Company Overview
Rohlík Group is one of Europe’s fastest-growing online grocery platforms, changing how people eat and live. Founded in 2014 in the Czech Republic, we’ve grown into a trusted brand with more than one million customers across Czechia, Hungary, Austria, Germany, and Romania.
Our mission is simple to make everyday shopping faster, easier, and more sustainable. We combine smart technology, efficient logistics, and a genuine love for great food. From local bakeries and farmers to our own private labels, we make sure every product that reaches our customers is fresh, safe, and top-quality.
We’re committed to sustainability and supporting local communities, reducing packaging, and working closely with small producers. For our customers, Rohlik Group is more than just shopping, it's a better way to enjoy good food every day.
Role Overview
As a Process Manager, Operations, you will play a key role in designing, optimizing, and implementing process improvements across fulfillment centers, last-mile delivery, and warehouse automation. Reporting to the Head of Product Management, you will work closely with Product Owners and developers, ensuring that business requirements are translated into well-defined process designs and technical solutions.
This role is highly analytical and hands-on, requiring expertise in process mapping, data analysis, and documentation. You will be responsible for detailed design of new features, identifying inefficiencies, optimizing workflows, and ensuring smooth implementations across multiple sites. Your work will directly contribute to scaling one of the most advanced e-grocery operations in Europe, leveraging automation, AI-driven decision-making, and process excellence.
What we expect from you / the position to perform
Owns process analysis & optimization, identifying inefficiencies in fulfillment center and last-mile delivery processes
Develops and documents detailed process designs, ensuring alignment with operational needs
Utilizes Lean, Six Sigma, and structured methodologies to optimize workflows
Defines and tracks process KPIs, measuring improvement impact
Translates business requirements into detailed process specifications for software development teams
Partners with Product Owners and developers to implement process-driven solutions
Validates proposed solutions with operations, engineering, and local teams before rollout
Supports business case development (benefits, budgets, timelines)
Documents SOPs and ensures readiness for process rollouts across multiple locations
Provides input to continuous improvement roadmaps and strategic operations initiatives
Acts as a bridge between operations and product development, ensuring effective communication and change management
What we look for / what we require
Required
2–3 years of experience in operations, process optimization, or logistics in fast-paced environments (e-commerce, automotive, JIT logistics)
Strong process analysis and problem-solving skills, with tools such as DMAIC, VSM, Ishikawa, SIPOC
Data-driven mindset, able to analyze KPIs and recommend improvements
Advanced Excel skills (pivot tables, advanced functions)
Ability to translate business requirements into technical specifications
Strong documentation skills (SOPs, change management)
English proficiency (B2 minimum)
Willingness to travel up to 50% (sites across 5 countries)
Preferred
Lean Six Sigma certification or structured process improvement experience
Knowledge of SQL, BI tools, or statistical analysis software
Experience in agile environments, collaborating with software development teams
Familiarity with warehouse automation, robotics, or AI-driven logistics
About Rohlik
Making customers happy in the Czech Republic, Hungary, Austria, Germany and Romania.
