Portfolio Jobs

Winning a client is one thing. Keeping them happy year after year is the real work.

About Reliance Health

We're a healthcare technology company of 400+ people using technology to make healthcare affordable, accessible, and delightful in emerging markets. We operate across Nigeria, Egypt, Senegal, and Côte d'Ivoire, with 300,000 people depending on us for their healthcare. We're one of Time Magazine's World's Top Healthtech Companies (2025).

We're a data-driven team that values ambitious thinking, simple communication, and working without micromanagement. We move fast, learn by doing, and our diverse team spans multiple nationalities and backgrounds.

The Role

As our Manager, Client Relations, you'll lead how we look after and grow our business clients. You'll make sure companies get real value from their health plans, renew their contracts on time, and find more reasons to stay with us. You'll lead a team of customer success professionals, use data to spot risks early, and work closely with sales, marketing, and product. You'll also be the main contact for our largest clients.

What You'll Do

• Build and run customer success plans that improve satisfaction and reduce churn across enterprise accounts
• Check in with clients regularly to understand their needs and fix issues early
• Own renewals from start to finish so contracts renew on time and at healthy rates
• Grow existing accounts through upsell, cross-sell, referral programs, and engagement campaigns
• Work with sales, marketing, and product to run retention and growth programs
• Track churn, Net Revenue Retention, account health, and satisfaction scores, and report to leadership
• Make sure client feedback reaches the teams that can act on it
• Lead, coach, and grow a team of customer success professionals

What You'll Bring

• Bachelor's degree or HND in any field
• Completed NYSC
• At least 5 years of professional experience, much of it in customer success, account management, or B2B retention
• Experience managing large enterprise accounts, including renewals, escalations, and upsell, with a record of hitting retention and growth targets
• Experience leading, coaching, and developing a team
• Strong use of data and reporting tools to track client health and make decisions
• Authorized to work in Nigeria and based in Lagos, or willing to relocate

Nice to Have

• Experience in health insurance, health tech, or a related industry
• Familiarity with CRM tools such as Zoho, Salesforce, or HubSpot
• Exposure to product-led growth or digital health service models
• Experience building a customer success function from an early stage, including playbooks and processes

What We Offer

• Salary: ₦600,000.00 monthly
• Hybrid role based in Lagos, Nigeria
• Unlimited leave – take the time you need
• Premium health insurance for you and your family
• Learning and development allowance to support your growth

Ready to Join Us?

If this sounds like you, we'd love to hear from you. Apply today.