Reliance Care Officer (Arabic Speaking)
Remote
About Us
Job Description
When a member reaches out about their health plan, the first person they talk to sets the tone. We're looking for that person.
About Reliance Health
We're a healthcare technology company of 400+ people using technology to make healthcare affordable, accessible, and delightful in emerging markets. We operate across Nigeria, Egypt, Senegal, and Côte d'Ivoire, with 300,000 people depending on us for their healthcare. We're one of Time Magazine's World's Top Healthtech Companies (2025).
We're a data-driven team that values ambitious thinking, simple communication, and working without micromanagement. We move fast, learn by doing, and our diverse team spans multiple nationalities and backgrounds.
The Role
As our Reliance Care Officer, you'll be the first point of contact for our customers. You'll answer questions, solve problems with care, and make sure people feel looked after. You'll also help new customers choose the right health plan and follow up until every issue is closed. If you're a patient listener who likes fixing problems, this role is for you.
What You'll Do
- Respond quickly to customer questions, requests, and complaints in a friendly, professional way
- Handle every conversation with empathy and a focus on solutions
- Give prospective clients clear, accurate information to help them choose the right health plan
- Escalate issues you can't solve to the right team and follow up until they're resolved
- Record customer feedback, complaints, and suggestions accurately in our internal system
- Engage inbound prospects and encourage them to buy our health plans or use our services
What You'll Bring
- Bachelor's degree or HND in any discipline
- Fluent in both English and Arabic
- Basic Microsoft Office skills
- Willing to work shifts, including weekends
- Strong interpersonal, written, and spoken communication
- Live in Egypt and be able to attend in-office training in Cairo for your first 4 weeks
Nice to Have
- A medical background, such as nursing, medical laboratory science, pharmacy, or microbiology
- Confidence working with numbers and data
- Strong attention to detail
What We Offer
- Salary: EGP 9,940.65 monthly
- Remote role based in Egypt (shift work, including weekends)
- Unlimited leave – take the time you need
- Premium health insurance for you and your family
- Learning and development allowance to support your growth
Ready to Join Us?
If this sounds like you, we'd love to hear from you. Apply today.
This is a remote position.
