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When a member walks into a hospital, the care they get depends on the partners behind it. You'll help us build that network in Abidjan.

About Reliance Health

We're a healthcare technology company of 400+ people using technology to make healthcare affordable, accessible, and delightful in emerging markets. We operate across Nigeria, Egypt, Senegal, and Côte d'Ivoire, with 300,000 people depending on us for their healthcare. We're one of Time Magazine's World's Top Healthtech Companies (2025).

We're a data-driven team that values ambitious thinking, simple communication, and working without micromanagement. We move fast, learn by doing, and our diverse team spans multiple nationalities and backgrounds.

The Role

As our Provider Operations Associate, you'll help build and look after our network of hospitals, clinics, and pharmacies in Abidjan. You'll reach out to new providers, support contract talks, and guide them through onboarding. Once they join, you'll be their first point of contact, answering questions and following up until issues are solved. Your work helps make sure our members can get good care when they need it.

What You'll Do

• Find and reach out to hospitals, clinics, and pharmacies, and explain the benefits of joining our network
  
• Collect pricing, licenses, and other documents, and support negotiations until contracts are signed
  
• Run onboarding sessions and train providers on our processes and tools, like enrollee validation, approvals, and claims
  
• Be the first point of contact for provider questions and concerns
  
• Work with internal teams to fix provider issues, such as claims payments and tariffs, and keep providers updated
  
• Escalate complex issues to the right senior team member
  
• Keep provider trackers and records complete and up to date
  
• Share clear weekly and monthly updates on acquisition, onboarding, and network performance
  

What You'll Bring

• Bachelor's degree, preferably in Business Administration, Healthcare Management, Public Health, Finance, or Economics
  
• 0-2 years of work experience after graduation
  
• Fluent in French and English, both written and spoken
  
• Comfortable with spreadsheets and digital tools, and quick to learn new systems
  
• Based in Abidjan and authorized to work in Côte d'Ivoire
  
• Willing to travel to healthcare facilities as needed
  

Nice to Have

• Experience in healthcare, health insurance, provider relations, sales, or business development
  
• Experience working with healthcare providers or other external partners
  
• Basic knowledge of healthcare or business regulations in Côte d'Ivoire
  
• Experience using Excel to organize and analyze data
  

What We Offer

• Salary: 300,000 CFA monthly
  
• Hybrid role based in Abidjan, Côte d'Ivoire, with field visits to healthcare providers
  
• Unlimited leave – take the time you need
  
• Premium health insurance for you and your family
  
• Learning and development allowance to support your growth
  

Ready to Join Us?

If this sounds like you, we'd love to hear from you. Apply today.