Senior Case Management Associate
Lagos, Nigeria
About Us
Job Description
When a member ends up in the ICU, who makes sure their care stays on track? That's the person we're looking for.
About Reliance Health
We're a healthcare technology company of 400+ people using technology to make healthcare affordable, accessible, and delightful in emerging markets. We operate across Nigeria, Egypt, Senegal, and Côte d'Ivoire, with 300,000 people depending on us for their healthcare. We're one of Time Magazine's World's Top Healthtech Companies (2025).
We're a data-driven team that values ambitious thinking, simple communication, and working without micromanagement. We move fast, learn by doing, and our diverse team spans multiple nationalities and backgrounds.
The Role
As our Senior Case Management Associate, you'll make sure members with complex or high-risk health needs get safe, timely care. You'll manage difficult cases, work with doctors and hospitals to clear delays, and act when you see a risk to patient safety. You'll also review deaths, ICU admissions, and possible fraud, and guide junior team members through tough cases. You'll use what you learn from cases and data to improve care across our provider network.
What You'll Do
- Manage complex, high-risk, and escalated cases so patients get safe and timely care
- Coordinate with hospitals, emergency services, and our clinical teams to clear delays in care
- Monitor ICU and other high-risk admissions
- Lead reviews of serious complaints, adverse events, and deaths, and make sure there's proper follow-up
- Visit healthcare facilities to review patients, medical records, and the care given
- Review claims, records, and billing data to spot possible fraud, waste, and abuse
- Coach and guide junior case management staff through difficult cases
- Track recurring care issues across our provider network and suggest improvements
What You'll Bring
- MBBS or BNSc, or equivalent
- Current, valid license to practice in Nigeria
- At least 5 years of post-qualification clinical experience, including complex or high-risk cases
- Experience in case management, care coordination, clinical case review, or a similar role
- Experience reviewing medical records against clinical guidelines
- Completed NYSC
- Based in Lagos or willing to relocate, and able to visit healthcare facilities when needed
Nice to Have
- Experience in health insurance, managed care, or healthcare operations
- Experience with clinical audits, mortality reviews, or patient safety reviews
- Experience investigating fraud, waste, and abuse, or reviewing claims data
- Training in emergency care, patient safety, quality improvement, or clinical audit
What We Offer
- Salary: ₦386,467.00 monthly
- Hybrid role based in Lagos, with visits to hospitals and healthcare providers
- Unlimited leave – take the time you need
- Premium health insurance for you and your family
- Learning and development allowance to support your growth
Ready to Join Us?
If this sounds like you, we'd love to hear from you. Apply today.
