Reliance Care Officer
Remote
About Us
Job Description
This is a remote position.
When a member reaches out with a question or a problem, the first person they speak to makes all the difference. That could be you.
About Reliance Health
We're a healthcare technology company of 400+ people using technology to make healthcare affordable, accessible, and delightful in emerging markets. We operate across Nigeria, Egypt, Senegal, and Côte d'Ivoire, with 300,000 people depending on us for their healthcare. We're one of Time Magazine's World's Top Healthtech Companies (2025).
We're a data-driven team that values ambitious thinking, simple communication, and working without micromanagement. We move fast, learn by doing, and our diverse team spans multiple nationalities and backgrounds.
The Role
As our Reliance Care Officer, you'll be the first point of contact for our customers. You'll answer their questions, solve their problems with patience and care, and help new customers choose the health plan that suits them. When something needs another team, you'll pass it on and follow up until it's sorted. If you're a good listener who likes helping people, this role is for you.
What You'll Do
- Respond quickly to customer questions, requests, and complaints
- Keep a friendly, professional tone in every conversation
- Give prospective customers clear, accurate information to help them choose the right health plan
- Escalate issues you can't resolve and follow through until they're fixed
- Record customer feedback, complaints, and suggestions accurately in our internal system
- Engage new prospects and encourage them to buy our health plans or use our services
What You'll Bring
- Bachelor's degree or HND in any field
- Completed NYSC or have a valid exemption letter
- Willingness to work shifts, including weekends
- Excellent written, spoken, and interpersonal communication skills
- High attention to detail and a commitment to quality work
- Basic Microsoft Office skills
- Based in Nigeria
Nice to Have
- A medical background, such as Nursing, Medical Laboratory Science, Pharmacy, or Microbiology
- Confidence working with numbers and data
What We Offer
- Salary: ₦134,513.43 monthly
- Remote role based in Nigeria (shift work, including weekends)
- Unlimited leave – take the time you need
- Premium health insurance for you and your family
- Learning and development allowance to support your growth
Ready to Join Us?
If this sounds like you, we'd love to hear from you. Apply today.
