Reliance Care Officer (Egypt)
Remote
About Us
Job Description
This is a remote position.
When someone calls about their health plan, the first voice they hear matters. We're looking for that voice in Egypt.
About Reliance Health
We're a healthcare technology company of 400+ people using technology to make healthcare affordable, accessible, and delightful in emerging markets. We operate across Nigeria, Egypt, Senegal, and Côte d'Ivoire, with 300,000 people depending on us for their healthcare. We're one of Time Magazine's World's Top Healthtech Companies (2025).
We're a data-driven team that values ambitious thinking, simple communication, and working without micromanagement. We move fast, learn by doing, and our diverse team spans multiple nationalities and backgrounds.
The Role
As our Reliance Care Officer, you'll be the first point of contact for our customers and partners. You'll answer questions, solve problems with care, and make sure every customer feels heard. You'll also help people who are interested in our health plans find the one that fits them. This is a shift role, including weekends.
What You'll Do
- Be the first point of contact for customers and partners who reach out to us
- Answer questions, requests, and complaints quickly, in a friendly and professional way
- Give prospective clients clear, accurate information to help them pick the right health plan
- Encourage people who contact us to sign up for our health plans and use our services
- Pass issues you can't solve to the right team and follow up until they're fixed
- Record customer feedback, complaints, and suggestions accurately in our internal system
What You'll Bring
- Bachelor's degree or HND in any discipline
- Fluent in both English and Arabic
- Basic skills in Microsoft Office
- Willing to work shifts, including weekends
- Clear, friendly communication, both written and spoken
- Strong attention to detail
- Live in Egypt
Nice to Have
- A medical background, such as Nursing, Medical Laboratory Science, Pharmacy, or Microbiology
- Confidence working with numbers and data
- Ability to adapt and stay focused on goals
What We Offer
- Salary: EGP 9,940.65 monthly
- Remote role based in Egypt (shift work, including weekends)
- Unlimited leave – take the time you need
- Premium health insurance for you and your family
- Learning and development allowance to support your growth
Ready to Join Us?
If this sounds like you, we'd love to hear from you. Apply today.
