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We are seeking a Provider Operations Associate to help build and manage our healthcare provider network in Abidjan.

You will identify and engage healthcare providers, support contract discussions, and guide providers through onboarding to completion. This includes collecting and verifying required information and training providers on Reliance Health tools and processes.

After providers join the network, you will build strong relationships by answering questions, tracking and helping resolve concerns, and maintaining complete, up-to-date provider records. You will also use data to identify gaps or problems and escalate complex issues to your manager when needed.

As a Provider Operations associate some of your responsibilities will include:

1. Provider Acquisition & Contracting

• Identify and engage priority hospitals, clinics, pharmacies, and other healthcare providers in line with the network plan, explaining the benefits and requirements of joining Reliance Health.
  
• Collect provider information, pricing, licences, and review and onboarding documents; support negotiations and contract preparation and review with senior colleagues and Legal; and track progress, follow up on agreed actions until contracting is complete, and escalate delays or challenges.
  

2. Provider Onboarding & Training

• Coordinate onboarding sessions and ensure all steps are completed, following up with new providers to identify and resolve early challenges.
  
• Train providers on Reliance Health processes and digital tools, including enrollee validation, approvals, and claims submission; share training materials and confirm provider teams understand how to work with Reliance Health.
  

3. Provider Relationship Management

• Build professional provider relationships through regular communication, serve as the first contact for routine questions and concerns, and maintain accurate contact details, records, and interaction histories.
  
• Track concerns and work with internal teams to resolve routine issues within agreed timelines, escalating complex clinical, operational, financial, or contractual matters to the appropriate senior colleague.
  

4. Provider Performance & Support

• Monitor claims payment, tariffs, service delivery, and use of Reliance Health processes; follow up on outstanding issues with internal teams and keep providers informed of progress.
  
• Support providers in meeting service, quality, documentation, and operational standards, and flag recurring concerns or service gaps to the manager for action.
  

5. Data, Monitoring & Reporting

• Maintain complete, accurate provider records and acquisition and onboarding trackers; monitor acquisition progress, onboarding completion, provider activity, portal use, and claims submission compliance.
  
• Review provider data for gaps, delays, or unusual trends requiring follow-up, and prepare clear weekly and monthly updates on acquisition, onboarding, and network performance.
  

Requirements

Required

• Bachelor’s degree in any relevant field, preferably Business Administration, Healthcare Management, Public Health, Finance or Economics
  
• 0–2 years of post-graduate work experience.
  
• Fluent in French and English, with the ability to communicate clearly in writing and conversation in both languages.
  
• Strong communication and relationship-building skills, with confidence engaging with external stakeholders.
  
• Good organization and follow-through, with the ability to manage several tasks and deadlines at the same time.
  
• Comfortable using spreadsheets and digital tools and able to learn new systems quickly.
  
• Authorized to work in Côte d’Ivoire.
  
• Willing and able to travel to healthcare facilities as required.
  

Nice to Have

• Experience in healthcare, health insurance, provider relations, business development, sales, customer relations, operations, or stakeholder management.
  
• Experience working with healthcare providers or other external business partners.
  
• Basic knowledge of healthcare or business regulations in Côte d’Ivoire.
  
• Experience using Excel or similar spreadsheet tools to organize and analyse data.
  

Benefits

• Unlimited leave – take the time you need
  
• Premium health insurance for you and your family
  
• Learning and development allowance to support your growth