Developer Success Engineer
Software Engineering
The Opportunity
Thousands of teams sign up for Pydantic Logfire on their own. Some instrument a service in an afternoon and never look back. Others stall (a confusing config, an unanswered question, a dashboard nobody set up) and quietly disappear. Right now nobody at Pydantic is watching for that moment. That's the job.
You'll be the person who makes self-serve users successful: spotting where teams get stuck, unblocking them, and getting them to the point where Logfire is something they'd fight to keep. When an account outgrows self-serve, you'll hand it to sales with context to close, but the enterprise motion isn't yours. Your job is keeping and growing the success of our users.
You'll also be the person who hears their problems first. Every stalled setup and half-answered question is a signal you'll route back to product, engineering, and marketing: the voice of the developers building on Logfire, and a steady source of customer case studies and proof points that show others it works.
Few seats teach you this much, this fast. Whether you want a career as a hard-core developer or to move into GTM in the future, in this job you'll learn how to debug real production setups and how customer success relates to growth and revenue. You'll interact with product, engineering, and go-to-market organizations and understand how they fit together.
This is a first hire in the function. You'll report to our Head of Growth, partner closely with DevRel, sales, post-sales, product, and engineering to help define how developer success runs at Pydantic.
