Since 2015, papernest has been transforming the way people manage their contracts, making subscription, management, and switching simple through one smart, intuitive platform.

We have supported more than 2 million customers across France, Spain, and Italy. Along the way, we have continued to invest in new verticals, establishing papernest as a high-performing, innovative, and competitive scale-up in a fast-growing market.

With over 900 employees, we are strengthening our position as a European market leader.

As part of its expansion plan, papernest wishes to open a new site.

We are looking for a Site Production Director for our future site located in Porto to start the site from scratch and subsequently lead our B2B2C Sales teams (from 50 to 100 FTE) in the French market.

Your responsibilities :

implementation of the new site in the locality

• Support in finding the optimal facilities in the locality: location, facilities, contractual conditions, negotiation, etc.

• Full coordination and implementation of site/contact centre facilities: space layout design, compliance with local legal requirements, procurement of general furniture, on-site coordination of technology and communications.

B2B2C sales team management

• Recruit, hire and train managers, trainers and experts (sales agents) with the help of TA, HR and Training.

• Encourage, motivate and build loyalty among production teams

• Maximise retention and minimise absenteeism by working with HR on clear action plans.

• Spread the Papernest strategy, culture and vision across all levels of the organisation (team leaders, trainers, salespeople - experts)

• Support managers in supervising and directing the performance of their teams, both on a daily basis and in specific actions.

• Assess direct employees, define their areas for development, and support their professional growth.

• Communicate to ensure that teams fully understand and adhere to the company project.

• Define and calculate the bonus plan for the management team.

• Setting monthly targets and calculating bonuses for agents and production managers.

Site production management

• Monitor, question and analyse production indicators, identify and implement levers for improvement with your teams and management.

• Define, implement, and monitor the action plan with the production teams.

• Analyse capacity forecasts and ensure the operation is carried out.

• Monitor margins/efficiency

• Work closely with other departments (Training, HR, TA, Head Ops, Quality, Sales OPS, WFM) to ensure the site performs correctly.

• Ensure best practices in quality and discourse.

• Preparation and participation in the site's monthly performance committee.

• With the support of Papernest's central departments, ensure compliance with the contractual aspects of your employees: payment of salaries, respect for contractual commitments, compliance with labour laws and collective agreements.

Management of site facilities in the locality

• Manage and ensure the general needs of the site: facilities, furniture, computers, service providers, communications, etc., with the help of papernest's central support departments (Finance, HR, Technology, etc.).

• Searching for and managing local service providers

• Papernest's primary point of contact with local authorities.

• Manage allocated budgets: site maintenance, team activities and events,

Your profile :

• Academic background: Ideally a higher level education in a Business subject

• Languages:

  • Must-have: Fluent French & English.

  • "Nice-to-have": Spanish & Portuguese

• Previous experience:

  • Must-have: >7 years' experience in managing a B2C or B2B2C call centre

  • Nice-to-have: experience in B2C or B2B2C telesales activities

• Project management experience:

• Ability to plan, execute and measure.

• "Nice-to-have":

  • Previous experience in implementing call centres from scratch

  • Knowledge of the energy and/or telecommunications business

• Leadership/Autonomy

• Resilience and adaptation to change

• Problem solving,

  • Analytical skills in the face of unforeseen circumstances.

• Leadership and management skills in large teams (>100 people).

  • Decision-making and results orientation

  • Excellent oral and written communication skills

  • Analytical

• Values: culture of collaboration

• Growth mindset & a Start Up working style

What We Offer You:

Evolve in an international and inclusive environment: Everyone has a place at papernest, and with over 46 nationalities, it’s common to start a sentence in French and finish it in English or Spanish!

💸 Compensation: receive Subscription Bonuses for Company Creators (BSPCE) from your first day, in line with company regulations.

🏆 Benefits: as a provider of home insurance and green energy, we offer our employees attractive deals. After all, it shouldn’t be just our clients who benefit!

🩺 Health: enjoy mutual health insurance through Alan, offering simple, paper-free management of your healthcare expenses, with 50% covered by papernest.

📚 Training: your growth is our priority. You’ll have continuous training aligned with your goals, whether in technical, language, or managerial skills.

📈 Career Development: numerous opportunities await you to deepen your expertise or explore new directions. We’re here to support your professional goals.

✨ Remote Work: take advantage of 2 remote work days per week to enhance your focus and productivity.

⚖️ Legal Advice: access the Ekie solution for dedicated legal and tax advice, helping you manage all your procedures with peace of mind!

Hiring process:

• Call with the TA Team

• Call with the VP of Operations Javier

• Business Case & Presentation to Javier & Olivier (COO)

• Final call with one of our founders

Interested in this challenge? 🙂

Don’t hesitate any longer—we look forward to meeting you! Regardless of your age, gender, background, religion, sexual orientation, or disability, there’s a place for you with us. Our selection processes are designed to be inclusive, and our work environment is adapted to everyone’s needs.

We particularly encourage applications from women. Even if you feel that you don’t meet all the criteria outlined in this job posting, please know that every application is valuable. We strongly believe that diverse and varied backgrounds enrich our team, and we will carefully consider your application. Parity and diversity are essential assets to our success.

Department

Operations

Locations

Porto

Remote status

Hybrid

Employment type

Full-time

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