For almost 10 years, papernest has successfully assisted over 2 millions users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain and Italy (for the time being !)

In an ever-changing world, we take confident steps, guided by the continuous development of our self-sustaining business model. Our success story is woven around an innovative B2B2C model, forged through strategic partnerships with major players in real estate and banking.

We are dedicated to fostering an exciting and vibrant work environment because that's what brings out the best in us. We believe that business needs to be disruptive and ambitious in order to thrive.

However we're not limited to just being good at business. We are also committed to our social responsibility as we strive to actively contribute to the community we belong to, minimize our environmental impact, and aim to foster a culture of social engagement and consciousness among our co-workers.

At the heart of our philosophy is the commitment to long-term success over short-term convenience. We highly value the contributions of each of our 900+ employees, providing them with ample opportunities for growth and the development of invaluable skills.

As a B2C Performance Lead, you will :

Maximize the value of every paid and SEO lead by turning acquisition intent into revenue through sharp segmentation, relentless KPI piloting, and tight orchestration of our external sales/BPO partners. You are the bridge between growth marketing and on-the-ground execution, owning the setup, the funnel, and the outcome.

You’ll be judged on outcomes, not activities. You will:

• Diagnose the funnel end-to-end: map each lead source to sales outcomes, surface the biggest levers, and turn them into a focused plan.
• Redesign segmentation & routing: design call routing, lead scoring, and prioritization rules; implement crisp CRM/automation playbooks.
• Level-up partner performance: you will team-up with BPO Management unit to run a high-cadence operating system with BPOs.
• Stand up actionable dashboards: create a single source of truth for conversion, efficiency, and quality; add early-warning signals to catch drift before it hurts results.
• Pilot and scale new partners/channels: structure experiments, negotiate and onboard, measure impact fast, scale winners, and sunset what doesn’t work.
• Close the loop with Marketing: feed ground truth on targeting, creative, and offers; ensure zero lag from decision to execution across partner.
• Unblock fast: identify bottlenecks, make the next best move, and ship improvements continuously.
• Run disciplined weekly/bi-weekly syncs with all your main stakeholders, to spread vision and enforce concrete actions.

About you :

With 3-5 years of experience, you’ve demonstrated:

• Bilingual fluency in French and English (spoken and written) ;
• Sharp funnel thinking: you’ve applied end-to-end funnel logic to crack complex business problems, whether in consulting engagements or day-to-day Ops (SalesOps, RevOps, etc.).
• Analytical excellence: In your previous roles, decision-making through data wasn’t optional, it was the job. You consistently excelled at turning numbers into clear, simple, and decisive actions that drive results.
• You have already managed complex projects: you coordinated many stakeholders, set crisp owners and timelines, hit deadlines, and know how to make a collective move fast (clear owners, tight cadences, visible scoreboards). You are able to prove it with concrete examples.
• Adaptive, humble communicator: You have been in situations of briefing execs, coaching front-line teams, and aligning peers. You are direct, low-ego, and audience-aware.

Mindset :

We hire for mindset and evidence of getting hard things done.

• Hardcore & resilient: you don’t rest when commitments aren’t met; you push through setbacks.
• Energizer & unifier: you lift teammates and rally stakeholders; you build alignment instead of friction.
• Higher standards, low ego: you raise the bar, learn fast, and keep your ego in check.
• Bias to action: concrete steps, next best move, dependable personal organization.

What we offer :

• Massive leverage role: you sit at the junction of acquisition and revenue; your decisions compound daily.
• Autonomy & speed: real ownership to design segmentation, rewrite playbooks, and move resources to the signal.
• Fit, Freedom, Fun: a mission that matches your craft, room to run, upside tied to outcomes, and a team that plays to win together.
• Path to growth: Success in this role naturally leads to greater responsibility, with potential progression to Head of Operations or a Project Manager role driving strategic initiatives.

Benefits :

🌍 Grow in an international and inclusive environment: Everyone has their place at papernest! With over 46 different nationalities, it's not unusual here to start your sentence in French and finish it in English or en español ¡

💸 Compensation: You’ll receive a Business Creator Share Warrants (BSPCE) package upon joining, according to the company’s current policy.

🏆 Perks: As a home insurance provider and supplier of green electricity and gas, we offer great deals to our employees—because our perks shouldn't be reserved just for our customers!

🩺 Health: We offer Alan, a hassle-free and paperless health insurance provider, with 50% coverage by papernest.

🍽️ Meals: Enjoy a Swile card for your €9/day meal vouchers, 50% funded by papernest. Plus, there’s breakfast every Tuesday at the office, an Ideal Garden fridge on site, and discounts at partner restaurants for healthy and balanced meals.

📚 Training: Your development matters. You’ll have access to continuous training tailored to your goals—whether they’re technical, linguistic, or managerial.

📈 Career growth: Multiple paths are open to you to grow—by deepening your expertise or exploring new directions. We're here to support your professional ambitions.

✨ Remote work: Benefit from 2 days of remote work per week to boost your focus and productivity.

⚖️ Legal advice: Enjoy privileged access to Ekie for personalized legal and tax advice, helping you handle all your administrative needs with peace of mind!

Hiring Process :

• First Call with Clémence, Talent Acquisition Manager (30 min)
• Deep-dive interview (60–75 min): life story + drill one hard project to bedrock (why/how/what broke/metrics), then a contrast case. We look for uncoached detail and ownership. The interview will take place with Jacques-Sully, our Head of Operations for the French Market.
• Business Case (2 hours + 60-min review): a real case of our current funnel. We evaluate result and reasoning. The interviewer will be Jacques-Sully and Olivier, our COO

If this is your challenge, don't miss it! We look forward to meeting you, no matter your gender, race, age, religion, disability, or sexual orientation. Our selection processes and workplace are inclusive and adapted for everyone.

Ladies, we strongly encourage you to apply! Even if you feel that you do not meet all the criteria mentioned in this offer, please note that they are only indicative. Your application will be considered with great interest. Parity and diversity are an asset for our teams!

Department

Operations

Role

Project manager

Locations

Paris

Remote status

Hybrid

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