Senior Service Engagement Manager
Oviva
United Kingdom
Why Oviva?
At Oviva, we’re on a mission to make sustainable, personalized, clinically effective care accessible to everyone as we build Europe’s leading AI-powered chronic care platform. Our digital programmes help people manage weight-related illnesses by focusing on what matters most: improving health, building confidence, and enhancing quality of life.
To date, we have supported over one million people across the UK, Switzerland, and Germany. Our mission is powered by a dedicated team operating across four countries, including our hub in Poland. Every conversation, coaching session, and line of code brings us closer to a healthier future.
Our journey is accelerating: In 2026, we secured €200 million in Series D funding led by Kinnevik and a group of leading global investors. This investment fuels our next phase of growth, allowing us to scale our AI-enabled chronic care platform across Europe and expand our support to even more people living with chronic conditions.
Join us, and be part of the team making that future possible!
The Role
Are you a healthcare engagement expert who thrives on building high-trust relationships? Do you have a passion for simplifying patient pathways and driving measurable growth in the NHS landscape?
As a Senior Service Engagement Manager at Oviva, you will be the vital link between our growth ambitions and the frontline of healthcare. You will take full ownership of regional referral targets, working directly with Primary Care teams (GPs, Practice Managers, and PCN Leads) to ensure our life-changing services are understood, accessible, and easily integrated into their daily workflows.
We are looking for a resilient, high-performing professional with a deep understanding of the UK healthcare landscape and a track record of strategic growth.
Healthcare Experience: Extensive experience in healthcare engagement, relationship management, or pharmaceutical sales, specifically managing high-complexity territories.
Primary Care Knowledge: A solid understanding of the UK Primary Care landscape, including NHS funding flows and Integrated Care Board (ICB) structures.
Proven Track Record: Specific, measurable examples of consistently hitting growth targets and building high-trust relationships with clinical stakeholders.
Strategic Execution: Proven ability to develop and execute ICB-specific engagement roadmaps and localized initiatives.
Communication Skills: Superior ability to articulate clinical and economic value propositions to diverse audiences, from frontline GPs to ICB leadership.
Conflict Resolution: The ability to navigate challenging conversations with ease, effectively overcoming barriers to referrals while maintaining professional relationships.
Resilience & Autonomy: High level of resilience with the ability to operate effectively with minimal direction in a fast-paced, evolving environment.
Education: A University degree or equivalent professional qualification (we also highly value diverse educational backgrounds combined with equivalent practical experience).
Strategic Referral Driving: Own and deliver the growth strategy for Integrated Care Boards (ICBs), focusing on proactive market penetration to build a sustainable, data-driven referral pipeline.
Stakeholder Engagement: Cultivate high-trust partnerships with local Primary Care leaders (GPs, Practice Managers, and PCN Leads) to secure Oviva’s status as a preferred provider.
Market Representation: Represent Oviva at local and national events, articulately presenting our clinical and economic value proposition to enhance our market presence.
Multi-Channel Communication: Manage engagement through a strategic mix of in-person and remote meetings, email communication, and event attendance.
Internal Collaboration: Gather insights and clinician feedback from the field and share them constructively with Marketing, Account Management, and Patient Services to drive service improvements.
Operational Excellence: Identify recurring friction points in the referral journey and take ownership of projects to implement scalable, long-term solutions.
Target Accountability: Demonstrate full accountability for your specific regions, consistently meeting or exceeding annual referral targets and operational KPIs.
