Senior Clinical Service Manager
Oviva
United Kingdom
Why Oviva?
At Oviva, we’re on a mission to make sustainable, personalized, clinically effective care accessible to everyone and to deliver against our vision of becoming Europe’s leading AI-powered chronic care platform.
Our digital programmes support people living with weight related illnesses. While weight loss is a goal for many, our approach is about so much more: improving health, building confidence, and enhancing quality of life.
We’ve already supported over one million people across the UK, Switzerland, and Germany, with a shared service centre in Poland. Every conversation, coaching session, and line of code helps move us closer to a healthier future. Join us and be part of the team making that future possible.
The Role
As a Senior Clinical Services Manager, you'll play a pivotal role in driving the success of our clinical operations. You'll be responsible for overseeing multiple teams or a larger, more complex service area, ensuring exceptional clinical standards, fostering high performance, and championing our patient-first approach. This role requires a seasoned leader who can strategically contribute to service delivery, lead significant change initiatives, and develop a robust, engaged, and mission-aligned clinical team. You will be instrumental in shaping our clinical future and directly contributing to our overarching OKRs.
Key responsibilities
Leadership & Strategic Impact
Lead, mentor, and develop a team of Clinical Service Managers, providing guidance and support to enhance their leadership capabilities and overall team performance.
Drive the strategic direction and operational excellence across multiple clinical service areas, ensuring alignment with Oviva's broader business objectives and clinical vision.
Take ownership of key Objectives and Key Results (OKRs) related to clinical service delivery, quality, and team performance, working closely with the Clinical Leadership Team to define and achieve ambitious targets.
Champion significant change management initiatives within clinical services, ensuring smooth implementation and team adoption of new processes, technologies, and pathways.
Clinical Governance & Quality Assurance
Oversee and evolve comprehensive quality assurance (QA), safeguarding, and training frameworks, ensuring consistent application and continuous improvement across all clinical teams.
Act as a senior escalation point for complex clinical governance issues, providing expert guidance and resolution, and contributing to the development of robust risk management strategies.
Drive a culture of continuous improvement by analyzing service data, identifying trends, and implementing proactive measures to enhance patient outcomes and operational efficiency.
People & Performance Management
Foster a high-performance culture by setting clear expectations, implementing effective performance management strategies, and promoting continuous professional development for Clinical Service Managers and their teams.
Lead complex performance discussions and provide strategic support to Clinical Service Managers in addressing underperformance or developing high-potential individuals.
Cultivate an inclusive, values-aligned, and empowering team environment that reflects Oviva's commitment to diversity and belonging.
Cross-functional Collaboration & Innovation
Collaborate strategically with cross-functional leadership across QA, Pathway, Product, Content, and Technology teams to influence programme design, product development, and service innovation at a higher level.
Represent clinical operations in senior-level forums and strategic discussions, providing critical frontline insights to inform business decisions and drive impactful improvements.
Proactively identify opportunities for service enhancement and contribute to the development of new clinical offerings or expansion into new areas.
Operational Excellence & Communication
Translate high-level business strategy and clinical priorities into actionable plans for Clinical Service Managers and their teams, ensuring clear communication and consistent execution.
Partner closely with the Resourcing Team to forecast staffing needs, optimize caseload allocation across multiple services, and ensure efficient workforce planning.
Serve as a key communication link between the Clinical Leadership Team and frontline operations, effectively cascading updates and ensuring team alignment with organizational goals.
About you
Essential
At least 3-5 years of leadership experience in a clinical or healthcare setting, with a proven track record of managing and developing other leaders or multiple teams.
Demonstrable experience in driving significant operational improvements and implementing quality frameworks within a healthcare environment.
Strong strategic thinking and problem-solving abilities, with the capacity to analyze complex data, identify root causes, and develop effective solutions.
Exceptional communication and influencing skills, with the ability to engage, motivate, and align diverse remote teams and stakeholders at all levels.
In-depth understanding of healthcare KPIs and best practices in digital health delivery, with advanced skills in using data dashboards for performance management and strategic decision-making.
Desirable
Experience working in a rapidly scaling digital health organization or an NHS service with significant transformation.
Proven expertise in leading and embedding quality frameworks and advanced safeguarding practices.
Education & Qualifications
Professional background in healthcare delivery (e.g., Dietitian, Psychologist, Prescriber, Health Coach,..).
Formal training or qualification in leadership, strategic management, team supervision, or performance management.
What we offer
A mission-driven environment focused on making a real-world impact.
High-growth opportunities with a clear path to broader strategic leadership.
A flexible remote/hybrid work culture across the UK, Germany, Switzerland and Poland.
Annual learning & development budget.
Home working allowance and flexible working hours.
Competitive compensation, benefits, and inclusive policies (enhanced leave, etc.)
Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:
We put the patient first, We empower our teams, We make it happen
Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.
We're Proud to be a Disability Confident Employer
Ready to make a difference? Join us in transforming digital healthcare. Apply today!
