Clinical Delivery Lead (Nutrition)
Oviva
United Kingdom
Posted on Apr 20, 2026
Why Oviva?
At Oviva, we’re on a mission to make sustainable, personalized, clinically effective care accessible to everyone and to deliver against our vision of becoming Europe’s leading AI-powered chronic care platform.
Our digital programmes support people living with weight related illnesses. While weight loss is a goal for many, our approach is about so much more: improving health, building confidence, and enhancing quality of life.
We’ve already supported over one million people across the UK, Switzerland, and Germany, with a shared service centre in Poland. Every conversation, coaching session, and line of code helps move us closer to a healthier future. Join us and be part of the team making that future possible.
The role
As a Clinical Delivery Lead (Nutrition), you are the operational engine of our nutrition service, owning the delivery of your workstream to ensure accessible, clinically effective care.
Your mission is to lead a high performing team of Dietitians & Health Coaches to deliver accessible, clinically effective care. You will balance people leadership with technical agility using data and our internal digital tools to ensure every patient receives timely support while maintaining a sustainable, motivated workforce.
You will collaborate closely with Clinical Leads, Resource Planning, and Product teams—as well as Finance, BI, and the People Team—to ensure our services are data-driven, audit-ready, and optimized for safe, high-quality clinical governance.
Key Responsibilities
Operational Excellence & Workstream Ownership
About You
Essential
What we offer
Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:
We put the patient first, We empower our teams, We make it happen
Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.
We're Proud to be a Disability Confident Employer
Ready to make a difference? Join us in transforming digital healthcare. Apply today!
At Oviva, we’re on a mission to make sustainable, personalized, clinically effective care accessible to everyone and to deliver against our vision of becoming Europe’s leading AI-powered chronic care platform.
Our digital programmes support people living with weight related illnesses. While weight loss is a goal for many, our approach is about so much more: improving health, building confidence, and enhancing quality of life.
We’ve already supported over one million people across the UK, Switzerland, and Germany, with a shared service centre in Poland. Every conversation, coaching session, and line of code helps move us closer to a healthier future. Join us and be part of the team making that future possible.
The role
As a Clinical Delivery Lead (Nutrition), you are the operational engine of our nutrition service, owning the delivery of your workstream to ensure accessible, clinically effective care.
Your mission is to lead a high performing team of Dietitians & Health Coaches to deliver accessible, clinically effective care. You will balance people leadership with technical agility using data and our internal digital tools to ensure every patient receives timely support while maintaining a sustainable, motivated workforce.
You will collaborate closely with Clinical Leads, Resource Planning, and Product teams—as well as Finance, BI, and the People Team—to ensure our services are data-driven, audit-ready, and optimized for safe, high-quality clinical governance.
Key Responsibilities
Operational Excellence & Workstream Ownership
- Own and drive end-to-end operational performance of the nutrition team workstreams, acting as the real time control tower to ensure patient access, safety, and flow are consistently delivered.
- You are accountable for hitting core KPIs (utilisation, access and wait list, flows) through in week performance management, anticipating risks, dynamically reallocating capacity, and intervening before bottlenecks occur.
- You will translate live data into decisive action, not reporting, using forward looking insights to protect performance and challenge data where needed.
- You will relentlessly optimise workflows through rapid build measure learn cycles, removing friction, automating processes with Product, Engineering and Pathway Teams, and embedding improvements at pace.
- Operating across the full system, you will manage dependencies, surface risks early, and drive cross functional resolution, bringing pace, ownership, and a bias for action to deliver a high-performance, scalable operation.
- Move beyond administrative 1:1s to provide high-impact clinical and operational coaching. You will be responsible for raising the bar of excellence within your team, ensuring every Dietitian and Health Coach embodies the Oviva Way.
- Independently manage the full employee lifecycle, including high stakes performance conversations and development plans. You own the Succession Plan for your team, identifying and preparing the next generation.
- Foster a net contributor mindset where team members are encouraged to flag inefficiencies and contribute to the collective success of the Clinical Delivery department.
- Own the onboarding "blueprints" for new Dietitians and Health Coaches. As Oviva grows, you will ensure that the time to competency for new hires decreases via management and close working with internal stakeholders.
- Serve as the lead champion for internal product launches or operational changes (e.g., new AI tools, platform features, or diary management). You will translate technical updates into "clinical reality" for your team, ensuring rapid adoption and feedback loops.
- Work with internal stakeholders to ensure the delivery of required quality assurance activities
- Proactively identify service level vulnerabilities (e.g., single points of failure in the rota or safeguarding gaps) and design robust continuity plans to mitigate them.
- Lead "Incident Reflection" sessions for your team. When a service error occurs, you don't just fix it, you lead the root cause analysis and update the SOPs to ensure it doesn't happen again.
About You
Essential
- Strong track record of driving operational performance, productivity, and efficiency at scale.
- Excellent analytical capability, with confidence using data and dashboards to manage performance and inform decisions.
- Proven ability to lead change, improve processes, and embed new ways of working in fast moving environments.
- Exceptional communication and influencing skills, able to align diverse stakeholders around delivery priorities in a remote or hybrid setting.
- Experience of managing managers and leading high volume teams.
- Experience working in a rapidly scaling digital health organisation or an NHS service with significant transformation.
- Exposure to complex workforce models, capacity planning, or utilisation management.
- Professional background in healthcare delivery within the Dietitian/ Health Coach field.
- Formal training or qualification in leadership, strategic management, team supervision, or performance management.
What we offer
- A mission-driven environment focused on making a real-world impact.
- High-growth opportunities with a clear path to broader strategic leadership.
- A flexible remote/hybrid work culture across the UK, Germany, Switzerland and Poland.
- Annual learning & development budget.
- Home working allowance and flexible working hours.
- Competitive compensation, benefits, and inclusive policies (enhanced leave, etc.)
Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:
We put the patient first, We empower our teams, We make it happen
Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.
We're Proud to be a Disability Confident Employer
Ready to make a difference? Join us in transforming digital healthcare. Apply today!
