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The Business Operations team is the operational backbone of Orus. Sitting at the intersection of Sales, Partnerships, Brokers, Care, Growth, and Claims, the team turns business needs into scalable processes, reliable tooling, smart automation, and high-quality data.

We are looking for a Head of Business Operations to lead and scale this team. You will own the team’s strategy, delivery, people management, and stakeholder relationships. This is a high-impact leadership role with direct exposure to the entire executive team.

This role is about building the operating system that helps Orus scale. You will make sure our commercial and service teams can execute effectively today, while designing the processes, tooling, and team structure that will support the company’s next stage of growth.

Your mission

1️⃣ Run & delivery

• Own the operational run and ensure every internal request is acknowledged, tracked, prioritized, and resolved within clear SLAs

• Manage the team’s backlog with discipline: triage requests, set priorities, and remove blockers consistently

• Drive the team’s weekly operating rhythm, including reporting, visibility on delivery, and clear follow-ups

• Lead the Monthly Ops Review and turn it into a useful management ritual for highlighting progress, surfacing issues, and driving decisions

2️⃣ Projects & strategy

• Define and deliver the Business Operations roadmap in line with company priorities

• Prioritize ruthlessly across run and project work, with a clear view on impact, urgency, and available resources

• Own the delivery of key cross-functional projects such as CRM data quality, lead routing, partner onboarding, broker activation, and marketing automation migration

• Partner closely with Product, Engineering, and Data on scoping, specifications, dependencies, and implementation choices

3️⃣ People management & team building

• Manage 4 direct reports today, with the ambition to grow the team to 8+ people within a year

• Run strong weekly 1:1s, set clear expectations, and help each team member grow in ownership, judgment, and execution.

• Own career development for the team: accompany each team member on their career track, identify growth opportunities, and ensure they have a clear path forward within the organization

• Drive the hiring plan for additional team members as the function evolves

• Build a culture of ownership, documentation, continuous improvement, and high standards

4️⃣ Stakeholder management

• Be the main point of contact for internal stakeholder teams including Sales, Partnerships, Care, and Brokers

• Build trust through responsiveness, accountability, and clear delivery commitments

• Proactively communicate priorities, progress, trade-offs, and blockers

• Help stakeholders move from ad hoc requests to more structured ways of working with the Ops team

5️⃣ Process, tooling & organization design

• Define the team’s operating model, including intake channels, prioritization rules, SLA expectations, and request templates

• Oversee and continuously improve the tooling stack: HubSpot, Linear, N8N, Customer.io, Aircall, Notion, Looker

• Design processes that are simple, scalable, and well-documented

• Build the documentation culture and team rituals that will allow the function to scale reliably over time

What success looks like after 12 months

• The Business Operations team is seen as a trusted execution partner by Sales, Partnerships, Care, Brokers, and leadership

• The team operates with a clear intake model, transparent priorities, and consistent delivery standards

• Core operational workflows are more reliable, better documented, and increasingly automated

• CRM data quality and lead routing have materially improved

• The team has grown with strong ownership and clear role definition

• Business Operations is a key enabler of Orus’ ability to scale efficiently

• 5–10 years of total professional experience

• At least 4 years in Business Ops / Revenue Ops / Operations roles

• At least 2 years as a people manager with direct reports

• Strong experience with CRM and tooling (HubSpot preferred, Salesforce also relevant). You are comfortable configuring workflows yourself, not just managing people who do. You can challenge technical choices on architecture, integrations, and automation, and you know when a solution will scale and when it won’t

• Experience in a scale-up environment (50–300 people). You understand the pace, ambiguity, and intensity of a company at this stage

• French native, fluent in English (international team members, documentation)

• Comfortable operating at both strategic and tactical levels, from roadmap and org design to hands-on problem solving

1. Recruiter screen (30 min, video call): culture fit, motivation, salary expectations, availability

2. Hiring manager interview (60 min, in person or video): experience deep-dive, management approach, ops vision, stakeholder management

3. Case study (at-home prep + 1h presentation): operational problem-solving

4. Team fit (in person): working style, communication, onboarding approach

5. Reference checks: past performance validation