Your tasks
Are you passionate about efficient delivery processes, bring a structured mindset, and want to actively contribute to customer satisfaction? Then we’d love to hear from you! In this key role, you will take charge of our carrier network across Europe, ensuring top-tier service quality throughout the entire customer journey. From managing tenders and introducing new shipping solutions to driving continuous operational improvements — your impact will be felt every step of the way.
- You take over the management of all carriers in Europe and ensure high service quality across our network.
- You prepare and run MBRs & QBRs to ensure highest levels of quality at all times
- You own the tendering process within Europe, to get the best service options aligned with our strategic targets
- You implement new carriers and service types, including return processes.
- You live and breathe customer satisfaction—and work continuously to improve operational excellence across the entire customer journey.