Customer Support Specialist - Egypt
inyad
Customer Service
Cairo Governorate, Egypt
Posted on May 22, 2026
Customer Support Specialist - Egypt
Cairo
Full-time
Permanent employee
About the role
inyad is seeking a Customer Support Specialist based in Cairo to enhance our product's impact by providing top-notch installation, training, and ongoing support to our POS clients. This role is essential in ensuring our clients have a seamless experience from the moment they install our system to their daily operations.
You will be responsible for
- POS Installation & Setup: Install and configure POS hardware and software for new customers, ensuring everything is operational and tailored to their needs.
- Client Training: Conduct thorough training sessions for clients and their staff, helping them understand and utilize all features of our POS system effectively.
- Support & Troubleshooting: Provide prompt and accurate responses to client inquiries via email, chat, phone, and in-person, addressing any issues with the POS system and related hardware.
- Deliveries & On-Site Support: Coordinate and manage the delivery of POS equipment to clients, offering on-site support when necessary to resolve any technical issues.
- Documentation & Feedback: Maintain up-to-date documentation on support cases, installations, and client feedback, ensuring this information is easily accessible for future reference and improvement of services.
Your qualifications
- Strong written and verbal communication skills in English - Arabic is a plus.
- Exceptional organizational skills, with a keen attention to detail and punctuality.
- Ability to work independently and as part of a team, demonstrating a proactive and solution-oriented approach.
- Technical aptitude with the ability to quickly learn and apply new technologies, particularly in the realm of POS systems and customer service tools.
About us
We are a young and passionate team building the #1 tech platform in Africa dedicated to small and micro merchants. More than 5M merchants, in 15 countries, tested our flagship products (Konnash App, Mahaal App ans Takam App) to manage and grow their business.
We operate in small, autonomous, agile and independent teams. We encourage ownership, innovation and creativity in a supportive environment where sharing best practices is key.
We operate in small, autonomous, agile and independent teams. We encourage ownership, innovation and creativity in a supportive environment where sharing best practices is key.
