Assistant Operations Manager
Igloo
About Igloo
Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo's innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.
As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.
About the Role:
We are looking for a driven and hands-on Assistant Operations Manager to help lead and optimize our day-to-day operations. In this role, you will play a key part in driving process improvements, ensuring operational efficiency, and supporting cross-functional execution. You will work closely with multiple teams to ensure smooth and scalable workflows that support business growth.
Job Responsibilities
- Own the daily execution and coordination of operational processes across key business functions.
- Identify inefficiencies and recommend improvements to streamline workflows.
- Track, analyze, and report on operational KPIs and performance metrics.
- Support planning and implementation of operational initiatives and system improvements.
- Ensure compliance with internal policies and external regulations across all operational activities.
- Collaborate with cross-functional teams (e.g., HR, Finance, Commercial, Product) to ensure alignment and operational readiness.
- Troubleshoot operational issues quickly and efficiently to minimize disruption.
- Help document standard operating procedures (SOPs) and maintain process manuals.
- Support internal communication and documentation related to policies, updates, and process rollouts.
- 3+ years of experience in business operations, project coordination, or process improvement.
- Experience in technology or insurance industry.
- Strong problem-solving and analytical skills, with a sharp attention to detail.
- Excellent communication skills and the ability to work with diverse stakeholders.
- Comfortable managing multiple tasks and priorities in a fast-paced environment.
- Proficient in Google Workspace or Microsoft Office; experience with workflow/project management tools is a plus.
- Self-starter with a strong sense of ownership and accountability.
