Portfolio Jobs

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo’s innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimize and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritize teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role

We are looking for a Contractual Operations Specialist to join our dynamic Philippines Operations team for a 3-month onsite engagement. This role is a hybrid of customer service and claims processing, providing both front-facing client support and backend insurance claim validation. You will play a key role in enhancing the experience of our customers and ensuring accurate claims servicing and reporting.

Job Responsibilities

• Deliver excellent customer service support to clients via email, calls, or in-platform messaging regarding policy and claims queries.
• Facilitate the timely and accurate processing of insurance claims, adhering to company procedures and regulatory standards.
• Coordinate with insurers, partners, and internal teams to ensure smooth claims resolution and customer satisfaction.
• Maintain accurate and updated records of all client interactions and claims processing.
• Identify common customer pain points or operational inefficiencies and escalate them for process improvement.
• Support operational documentation, FAQs, and process updates as needed during the contract period.
• Monitor and help improve metrics related to turnaround time, customer satisfaction, and first-time resolution rates.
• Assist in preparing internal reports or client presentations on claims and operations activities.

• Bachelor's degree or equivalent practical experience, preferably in Business, Accounting, Finance, or related fields.
• 2–3 years of relevant experience in claims processing, operations, or customer service within the insurance or fintech industry.
• Willing to work onsite (BGC, Taguig City)
• Amenable to work Mondays to Fridays 9:00 AM to 6:00 PM.
• Strong interpersonal and communication skills—both written and verbal.
• Proven ability to manage multiple tasks under pressure while maintaining service quality.
• Comfortable working with spreadsheets, CRM tools, and operations platforms (e.g., Zendesk, Excel, G-Suite).
• Self-starter, adaptable, and able to work independently in a fast-paced environment.
• Knowledge of insurance regulatory standards and compliance is a plus.