Operations Manager
Igloo
● Develop and implement KPIs and Objectives to measure operational performance and identify improvement areas.
● Develop and execute operational strategies aligned with company objectives to drive business growth and efficiency.
● Demonstrate a hands-on, customer-centric attitude with a focus on problem-solving.
● Collaborate with cross-functional teams (sales, product, technology) to develop and implement operational solutions.
● Establish and continuously review operating procedures for enhanced efficiency and productivity.
● Oversee claim management and customer service operations, ensuring excellent customer experience and compliance with regulations.
● Lead the integration of the Sales Admin department into Operations, optimizing processes and resources.
● Foster a customer-centric culture and drive continuous process improvement.
● Manage operational budgets, ensuring cost-effective and efficient resource utilization.
● 6 to 8 years of relevant experience, startup/ insurance experience is a plus.
● Strong problem solving and excellent communications skills to manage multiple stakeholders.
● Self-motivated and proactively handling tasks.
● Preferably have experience or exposure to project managing API integrations and understanding its limitations, but not must.
● Fluency in English (both spoken and written), due to the work collaborations with the regional team.
- Competitive salary
- Young, dynamic, and fast-paced working environment with ample opportunities for career advancement.
- Comprehensive health insurance coverage for employees and their families.
- Annual health check-ups.
- Generous leave policy with at least 16 days of annual leave.
- Other attractive benefits in accordance with company regulations.
