Partner agency | Sales Agent (DACH) - Edinburgh, Scotland
Sales & Business Development · Full-time
As Sales Agent for the German-speaking market (DACH), you will look after travellers from Germany, Austria and Switzerland from the moment their trip is confirmed until they are back home. Ideally based in Scotland — or in Germany, working from the agency's office in Rosenheim — you will work in a hybrid set-up, full-time, combining operations, customer care, responsible tourism and the commercial follow-up of your files.
It is a role for someone who likes owning the details and seeing travellers come home with stories they will tell for years.
💼 Your main missions
💼 Operations & practical management
Coordinate bookings with hotels, guides and transport providers so each itinerary runs seamlessly on the ground.
Match travellers' requests with the most suitable local partners across Scotland.
Prepare, check and validate quotes, making sure pricing and content are accurate.
Handle traveller invoicing and follow up on payments.
🌟 Customer care & quality during the trip
Act as the main point of contact for German-speaking travellers while they are on the road.
Monitor service quality with suppliers and flag anything that needs improving.
Manage complaints, cancellations or unexpected issues calmly and quickly.
Gather feedback after each trip to strengthen loyalty and refine future programmes.
🌱 Responsible tourism
Promote sustainable practices in every itinerary you build and operate.
Give priority to eco-conscious suppliers and local partners.
Help travellers understand how to travel respectfully and support local communities.
📊 Administrative & financial tasks
Track the profitability of your files and keep margins healthy.
Report on sales activity and results to management.
Help manage supplier contracts and keep conditions up to date.
💰 Contract conditions
📅 Type of contract: Long-term / permanent
📍 Location: Scotland (preferred) or Germany (Rosenheim office)
🤝 Start date: As soon as possible
⏰ Working time: Full-time
💻 Work mode: Hybrid
💲 Compensation: Fixed salary plus a commission on each file or sale, discussed during the recruitment process.
💫 Your advantages
✈️ Training trips and an annual familiarisation trip to discover the destination first-hand
🩺 Health or travel insurance
🎯 An annual bonus
🕒 Flexible working hours
🎉 Team activities and company events with an international team
🌱 Meaningful work promoting responsible travel in Scotland
