Partner agency | Sales and Operations Agent (FR) VIE Mission - Copenhagen, Denmark
Sales & Business Development, Operations
Copenhagen, Denmark
EUR 3k-3k / month
🇫🇷 This is a VIE mission offer (Volontariat International en Entreprise) This position is open exclusively to French citizens under 28 years old, eligible for the VIE program. A VIE is a professional assignment abroad carried out on behalf of a French company, managed through Business France. It is a fixed-term, full-time commitment in an international setting. To apply, candidates must be eligible for the VIE program and registered on the Business France / Mon VIE-VIA platform.
🌍 About the position
We are looking for a Sales and Operations Agent for a hybrid role. The first month is fully dedicated to operations — processing bookings, preparing travel documents, and checking/negotiating supplier rates — to build a solid understanding of the systems before gradually moving into sales. The team is currently transitioning to a new booking system, expected between October and November, so adaptability will be key.
💼 Your main missions
📋 Operations & practical management (primary focus in month 1)
Process bookings handed over by the sales team and prepare the related travel documents.
Check supplier rates and negotiate pricing when discrepancies arise (e.g. against public platform rates).
Handle invoicing and billing in line with agency procedures.
Coordinate bookings with local providers and manage all operational details of each trip.
✈ Sales & customer support
Handle traveler requests coming through the Evaneos platform and provide attentive, personalized responses.
Understand each traveler's expectations, travel style, and specific needs to craft proposals that truly fit.
Advise on destinations, cultural context, local experiences, and activities across Norway and the Nordic region.
Guide travelers through the full booking journey, from first contact to final confirmation.
Design tailor-made itineraries that match traveler expectations and budgets, combining accommodation, transport, activities, and insurance.
🌟 Customer care & quality during the trip
Act as the local point of contact for travelers throughout their journey, ensuring they feel supported at every stage.
Monitor trip quality in real time and proactively address any issues that arise.
Handle unexpected situations — delays, complaints, cancellations, refunds — with empathy and professionalism.
🌱 Responsible tourism
Promote ethical and sustainable travel practices in every experience you design.
Recommend local partners and activities aligned with environmental and community responsibility.
Help travelers understand and respect the cultural and natural environments they visit.
💰 Contract conditions
Type of contract: VIE – 12 months
Location: Copenhagen, Denmark
Work mode: Full on-site, with the option of 1 remote day/week after a 3-month period
Start date: October 2026 (to be confirmed — too early in September due to VIE administrative process)
Compensation: ~€3,000/month (indicative VIE guideline)
