Partner agency | Back Office Assistant (FR) VIE Mission - Norway
Oslo, Norway
🇫🇷 This is a VIE mission offer (Volontariat International en Entreprise)
This position is open exclusively to French citizens aged 18 to 28. A VIE is a professional assignment abroad carried out on behalf of a French company, managed through Business France. It is a fixed-term, full-time commitment in an international setting — a unique opportunity to gain meaningful professional experience while living and working abroad.
To apply, candidates must be eligible for the VIE program and registered on the Business France / Mon VIE-VIA platform.
🌍 About the position
We are looking for a Back Office Assistant to join the team in Oslo on a 12-month VIE mission, starting in September. This is an operations-focused role, sitting at the heart of how the agency delivers on its promises to French-speaking travelers discovering Norway, Sweden, and Finland.
Once a trip is sold by the travel designer, you take the relay — building the travel booklet, coordinating bookings with local providers, and making sure every detail is in place before departure. You will also be the point of contact for travelers throughout their journey, handling questions, surprises, and feedback with professionalism. If you are organised, rigorous, and genuinely excited by the idea of working behind the scenes to make extraordinary trips happen, this role is for you.
💼 Your main missions
📋 Operations & practical management
Coordinate bookings with local providers — hotels, activities, transport — ensuring accuracy and timely confirmation.
Keep provider information and rates up to date in the agency's internal tools.
Design and improve back office tools: travel booklets, departure planning, tracking systems.
Handle invoicing and billing for each traveler file in line with agency procedures.
✈️ Travel booklet creation & follow-up
Create personalised travel booklets for each trip sold by the travel design team.
Ensure booklets are sent to travelers within the expected timeframe.
Maintain clear and structured file management across active dossiers.
🌟 Customer care & quality during the trip
Act as a point of contact for travelers before, during, and after their journey.
Handle unexpected situations — delays, complaints, cancellations, refunds — with empathy and efficiency.
Collect post-trip feedback and evaluate traveler satisfaction to support quality improvement.
🌱 Responsible tourism
Maintain and develop quality relationships with the local supplier network, prioritising responsible and ethical partners.
Contribute occasionally to marketing and communication initiatives aligned with the agency's values.
💰 Contract conditions
📅 Type of contract: VIE (Volontariat International en Entreprise) — 12 months
📍 Location: Oslo, Norway
🤝 Availability: September 2025
⏰ Working time: Full-time
💻 Work mode: On-site
💲 Compensation: Compensation will be discussed during the recruitment process, in line with Business France VIE programme guidelines.
💫 Your advantages
A human-sized team with a genuine culture of destination and collaboration
12 months of immersive professional experience in Oslo, at the heart of the Nordic world
Part of the global Evaneos network of 1,000+ local agencies
A purpose-driven environment where responsible travel is not just a tagline — it's how the team works every day
Direct exposure to the full operational cycle of tailor-made travel
