🌏 Partner agency | Travel Designer (FR) VIE Mission - Norway
Evaneos
Design
Oslo, Norway
🇫🇷 This is a VIE mission offer (Volontariat International en Entreprise) This position is open exclusively to French citizens aged 18 to 28. A VIE is a professional assignment abroad carried out on behalf of a French company, managed through Business France. It is a fixed-term, full-time commitment in an international setting — a unique opportunity to gain meaningful professional experience while living and working abroad. To apply, candidates must be eligible for the VIE program and registered on the Business France / Mon VIE-VIA platform.
We are looking for a Travel Designer to develop and manage our French-speaking market. Based within our Norway team, you will be the main point of contact for French-speaking travelers from their very first inquiry through to their return home.
This is a destination-first role. You will be responsible for launching and structuring the French market from the ground up — which means real ownership, real impact, and the chance to build something from scratch. If you are energized by the idea of combining deep destination knowledge with genuine human connection, this is where you belong.
💼 Your main missions
✈ Sales & customer support
Handle traveler requests coming through the Evaneos platform and provide attentive, personalized responses.
Understand each traveler's expectations, travel style, and specific needs to craft proposals that truly fit.
Advise on destinations, cultural context, local experiences, and activities across Norway and the Nordic region.
Guide travelers through the full booking journey, from first contact to final confirmation.
📋 Operations & practical management
Design tailor-made itineraries that match traveler expectations and budgets, combining accommodation, transport, activities, and insurance.
Coordinate bookings with local providers and manage all operational details of each trip.
Handle invoicing and billing in line with agency procedures.
Contribute to market launch tasks, including translation and adaptation of content into French.
🌟 Customer care & quality during the trip
Act as the local point of contact for travelers throughout their journey, ensuring they feel supported at every stage.
Monitor trip quality in real time and proactively address any issues that arise.
Handle unexpected situations — delays, complaints, cancellations, refunds — with empathy and professionalism.
🌱 Responsible tourism
Promote ethical and sustainable travel practices in every experience you design.
Recommend local partners and activities aligned with environmental and community responsibility.
Help travelers understand and respect the cultural and natural environments they visit.
