Partner agency | Travel Designer (ESP) - Sri Lanka
Evaneos
As Travel designer, you will play a key role in developing tailor-made travel experiences for the Spanish-speaking market, working closely with travelers from their first inquiry to the end of their journey. English is necessary as well French is considered a valuable plus, allowing you to support additional requests when needed.
Based on-site in Colombo, you will be part of a local team dedicated to delivering high-quality, personalized service. This role combines sales, travel design, customer support, and coordination, offering a varied and hands-on position at the heart of a local DMC.
If you enjoy advising travelers, building strong client relationships, and turning ideas into unforgettable journeys, this role is made for you.
💼 Your main missions
🧭 Sales & customer support
Advise travelers and design personalized itineraries based on their expectations, travel style, and budget.
Communicate with clients via the Evaneos platform, ensuring clear, warm, and professional exchanges.
Share your destination knowledge to inspire confidence and enthusiasm.
Guide travelers through the full booking process, from first contact to confirmation.
💼 Operations & practical management
Prepare detailed and accurate quotations in line with agency processes.
Handle billing and ensure financial follow-up of each file.
Coordinate internally to ensure smooth preparation of trips.
🌟 Customer care & quality during the trip
Act as the main point of contact before and during the trip.
Monitor trip quality and intervene proactively when needed.
Handle complaints, cancellations, or unexpected issues with professionalism and empathy.
Collect feedback after the trip and contribute to customer loyalty.
🌱 Responsible tourism
Promote responsible and sustainable travel practices.
Educate travelers on local culture, environmental impact, and respectful behavior.
Work with eco-conscious suppliers aligned with the agency’s values.
💰 Contract conditions
📅 Contract type: Long-term / Permanent
📍 Location: Colombo, Sri Lanka
🤝 Availability: As soon as possible
⏰ Working time: Full-time
💻 Work mode: On-site in Colombo
💲 Compensation: to be discussed with the agency
💫 Your advantages
Visa support to facilitate your installation in Sri Lanka
Training trip and annual familiarization travel
Flexible working hours
Team activities and a friendly, human-sized work environment
The opportunity to work in a company committed to responsible tourism
