CyberVadis is a company in the Information Security industry, and we are hiring an Account Manager to help us keep growing.

About the Role

As an Account Manager, you will play a vital role in ensuring a smooth and successful assessment process for our rated companies, who are looking to utilize our platform and services to improve their cybersecurity performance. You will report directly to the Account Manager Team Lead. If you're excited to be part of a winning team, CyberVadis is a perfect place to get ahead.

Your missions

The successful candidate will:

• Deliver individual revenue targets

• Manage the end-to-end initial assessment process for rated companies by making sure that they will participate in the assessment by proactively reaching out to them via email and phone to ease their experience, answer questions, and provide consultative assistance

• Highlight the value of the CyberVadis platform and offerings to potential clients, emphasizing the benefits of a yearly subscription and its positive impact on their cybersecurity posture.

• Serve as the main point of contact for clients during the onboarding and questionnaire processes, addressing their questions, concerns, and requests promptly and professionally.

• Conduct meetings with clients to understand their specific needs

• Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options, ensuring quality.

• Monitor and track the progress of each case, ensuring milestones are met, follow-up is done, and any potential issues are addressed proactively.

• Collaborate closely with the Customer Success team to understand the requesting customer requirements, objectives, and timelines.

• Coordinate with internal teams, such as legal, finance and support, to ensure we meet customer needs. Maintain accurate and up-to-date records of all client interactions and activities in our CRM system.

This job description is not exhaustive. It may require additional tasks depending on the manager requirements and the company itself.

Your profile

• Up to 1 year of experience in sales or sales-related activities within a technology environment is required. Graduates with relevant internships and a strong interest in developing a career in Account Management are more than welcome! :)

• Fluent in English and French, additional languages would be a plus.

• A master degree or equivalent - Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with clients.

• You are a doer & want to have an impact

• You are curious & love to solve problems

• Proficient in using CRM systems and other software applications.

• Ability to work independently and as part of a team in a fast-paced and dynamic environment.

Benefits

• Support with all the necessary office and IT equipment

• Optional (co-financed) health care upon entry

• Optional (co-financed) pension insurance after completion of 12 months with the company

• Annual performance bonus

• Flexible working hours/Hybrid

• Internet and Electricity bill allowance

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to CyberVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with CyberVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. CyberVadis commits to equity, inclusion and reducing bias in our hiring processes. CyberVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).

Department

Customer Onboarding

Locations

Ebene Office