Customer Success DACH - Working Student (m/w/d)
CoachHub
CoachHub is on a mission to democratise coaching for all career levels worldwide. We need an amazing team to achieve this, so we’re bringing together kind, smart and highly-skilled people from all corners of the globe.
If you'd like to shape the success story of a fast-growing, award-winning company and the leading global digital coaching platform - get in touch!
Make an impact with CoachHub
Are you motivated to help people unlock their full potential? Do you want to guide organisations through technology‑driven transformation? If so, we invite you to join CoachHub’s Customer Success team as a Working Student for the DACH market.
In only five years, CoachHub has grown to 400 colleagues united by one mission: democratise coaching for employees at every level. Recognised as a LinkedIn Top Startup, we continue to scale and need your help to serve our expanding client base.
Your responsibilities
1. Manage a customer portfolio (digital service)
Own a book of 20–30 clients after a structured onboarding period.
Design roll‑out plans that maximise adoption of our coaching solution.
Track adoption and engagement metrics; translate insights into actions that drive success.
Partner with Sales on renewals and expansion opportunities.
Gather user feedback, analyse KPIs, and recommend improvements to the client experience.
2. Support the Customer Success team and the wider organisation
Work closely with experienced Customer Success Managers to coordinate projects and daily tasks.
Help prepare key meetings, including quarterly business reviews with strategic clients.
Contribute to cross‑functional projects that improve our processes and tools.
Share best practices with CoachHub teams in other regions (France, Northern & Western Europe, etc.).
Collaborate with Product, Sales, and Operations to benchmark and refine recurring tasks.
What will make you successful
Initial professional experience, ideally in a client‑facing role.
Currently enrolled in a Bachelor’s or Master’s programme (minimum 12 months remaining).
Fluency in German and English, with strong written and verbal communication skills.
Proven ability to prioritise tasks and manage time in a fast‑paced environment.
Curiosity, willingness to learn, and a solutions‑oriented mindset.
Confidence with collaborative tools such as Google Workspace; adaptable to new software.
A balance of tenacity and humility when working toward objectives.
Bonus: interest in data analysis and/or demonstrated commercial skills.
Above all, you embody CoachHub’s values: Growth Mindset, Trust, Collaboration, Drive, and Ownership.
Why work for CoachHub
Real responsibility: Manage your own client portfolio and see the impact of your work.
Continuous learning: Receive mentorship from seasoned Customer Success professionals and access to internal training programmes.
Flexible working: Part‑time hours (15–20 per week) that fit your study schedule, plus a hybrid work model with a modern Berlin office.
Mission‑driven culture: Join a diverse team that cares deeply about personal growth—both for our clients and for each other.
Recognition and growth: Gain experience at a rapidly scaling, award‑winning company with clear opportunities to develop your career.
Ready to help organisations empower their people through coaching? Apply today and be part of our journey to democratise coaching worldwide.
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About CoachHub
CoachHub is your trusted global talent development platform. We enable behavioral change with world class coaching delivered through our state-of-the-art digital platform. Every day, we reinvent people development to support individual, collective and organizational transformation.
Our scientific, holistic coaching approach has been formulated by our Innovation Lab, a collective of in-house learning experts, behavioral scientists and a dedicated Science Council of research leaders from around the world. Together, they leverage scientific evidence and platform insights to maximize business impact and drive innovation at CoachHub.
Our global pool of over 3,500 certified business coaches in 90 countries offer coaching sessions in over 80 languages to more than 1,000 enterprise clients across six continents and are supported by our international team of over 400 dedicated CoachHubbers.
We provide personalized, one-on-one coaching at scale with our AI-enabled technology platform that offers a simple and elegant user experience and a seamless coaching journey.
In June 2022, CoachHub closed a $200M Series C funding round, bringing its total funding to $330M. Read more about our announcement and plan for the future here.
