Customer Success DACH - Working Student (m/w/d)

CoachHub

CoachHub

Customer Service, Sales & Business Development
Berlin, Germany
Posted on Apr 3, 2025

CoachHub is on a mission to democratise coaching for all career levels worldwide. We need an amazing team to achieve this, so we’re bringing together kind, smart and highly-skilled people from all corners of the globe.

If you'd like to shape the success story of a fast-growing, award-winning company and the leading global digital coaching platform - get in touch!

Would you like to make a real impact by providing a solution that helps people unleash their potential? Are you willing to support organizations in their transformations through technology?

In just 5 years we have built a passionate team of 500 people, all on the same mission to democratize coaching to employees at all levels. Come and join one of LinkedIn's top 10 Startups and make your mark as we are looking for a Working Student (m/w/d) to join the DACH market.

The role will consist of two mains components:

Managing a portfolio of clients

As part of the Customer Success Team, you will have your own portfolio (20 to 30 clients) and will be fully onboarded until you become autonomous to:

  • Onboard new customers and develop strategies to enable best adoption of our coaching solutions

  • Monitor adoption and engagement metrics to ensure the success of the roll-out

  • Work hand-in-hand with the Sales teams to ensure successful renewals

  • Gather feedback, analyze the user experience and make proposals to improve the experience (monitoring and analysis of KPIs).

Supporting the team and wider organization

In addition to the management of your client portfolio, you will also have the opportunity to:

  • Learn from our experienced CSMs and support them with the organization and coordination of their projects, business objectives and daily tasks

  • Help prepare key meetings with strategic clients

  • Participate in cross functional projects

  • Collaborate with other CoachHub Markets (FRANCE, NWE, etc.) to share best practices

  • Partner with cross functional teams to benchmark, evaluate and improve processes and recurring tasks

What will make you successful?

To join the team, we expect from you a set of experiences and skills which would make you a great contributor to our mission to democratize coaching worldwide. You would perfectly fit in our team if:

  • you have first professional experience, ideally in a client-facing role

  • you are in the middle of your studies Bachelor or Master

  • you are both fluent in German and in English

  • you have excellent presentation, written and verbal communication skills

  • you know how to efficiently manage your time and prioritize tasks in a fast-paced environment

  • you are curious and always willing to learn

  • you are action driven and solution oriented

  • you demonstrate agility skills and working with collaborative tools is something natural for you (e.g: G-Suite)

  • you have a healthy balance between tenacity and humility

  • Bonus: a strong interest in data and/or developed commercial skills

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About CoachHub

CoachHub is your trusted global talent development platform. We enable behavioral change with world class coaching delivered through our state-of-the-art digital platform. Every day, we reinvent people development to support individual, collective and organizational transformation.

Our scientific, holistic coaching approach has been formulated by our Innovation Lab, a collective of in-house learning experts, behavioral scientists and a dedicated Science Council of research leaders from around the world. Together, they leverage scientific evidence and platform insights to maximize business impact and drive innovation at CoachHub.

Our global pool of over 3,500 certified business coaches in 90 countries offer coaching sessions in over 80 languages to more than 1,000 enterprise clients across six continents and are supported by our international team of over 400 dedicated CoachHubbers.

We provide personalized, one-on-one coaching at scale with our AI-enabled technology platform that offers a simple and elegant user experience and a seamless coaching journey.

In June 2022, CoachHub closed a $200M Series C funding round, bringing its total funding to $330M. Read more about our announcement and plan for the future here.