Portfolio Jobs

Please note: we are a remote-first company and offer the flexibility to work remotely within the country listed in the job posting.

Bitrise is the leading mobile DevOps platform, trusted by 8,500+ mobile engineering teams worldwide, including Shopify, BuzzFeed, N26, Substack, Tapcart, Maven Clinic and Rightmove. Mobile CI/CD is fundamentally harder than web or backend: macOS infrastructure, code signing, real-device testing, App Store and Play Store gating, and toolchains that change at Apple and Google's pace. Generic CI tools force teams into glue code and ongoing maintenance. Bitrise is purpose-built for mobile, spanning Bitrise CI, Build Cache, Release Management, CodePush, Build Hub, Insights, Bitrise AI and Remote Dev Environments.

The Customer Success team is doing great work today, but CS Ops at Bitrise has historically been reactive, and too few projects have been clearly traceable to a dollar value. We are hiring this role to change that. We want someone who treats CS Ops as a revenue function in its own right, brings fresh thinking, and can show how every project either generates revenue, reduces churn, or frees the team to do more of both.

Your mission is to build the operational backbone of Bitrise's Customer Success function so every team member and CS leader makes the right call at the right time, and so retention becomes a predictable, measurable outcome rather than a quarterly surprise.

Our Ideal Candidate

You are a commercially-minded operator who has worked in or alongside a Customer Success team and instinctively connects operational work to revenue, churn or capacity outcomes. You are fluent in data, comfortable building in SQL and modern BI tools, and energised by using AI to take low-value work off the team's plate. You design processes that earn adoption rather than being mandated, you communicate clearly in an async environment, and you would rather ship a working v1 than polish a perfect plan. You understand consumption-based commercial models and how they change the CS motion compared to pure-seat SaaS.

Your Competencies & Skills

• Experience in Customer Success Operations, Revenue Operations or as part of a CS team. Time as an IC in a CS role earlier in your career is an advantage.
• Experience and the ability to drive efficiency through AI tooling.
• Strong HubSpot competence as the CS-adjacent system of record: object model, reporting, automation, integration points. You are not blocked by an admin.
• A commercial mindset. You instinctively translate operational work into revenue, churn or capacity outcomes. You can defend any project on your roadmap with a dollar number, and you bring fresh ideas to generate revenue or reduce churn rather than waiting to be asked.
• Fluent in SQL. You write your own queries against a warehouse, validate data, and spec models cleanly to a data team.
• Comfortable in modern BI tools (Metabase, Looker, Tableau, Hex, Mode, Sigma or equivalent). You can build dashboards, but more importantly you know what not to put on them.
• Track record of materially moving retention metrics. You can point to specific NRR, GRR or churn outcomes, explain what you did, and credibly separate your contribution from other variables.
• Strong understanding of consumption and usage-based commercial models and how they change CS motion vs. pure-seat SaaS.
• Demonstrated ability to design and roll out cross-functional processes and earn adoption, not mandate it.
• Excellent written communication and the ability to work in an async, distributed company.
• A bias to ship. v1 in production beats v3 in Figma.

Your Responsibilities

• Pipeline Ownership & Accountability: Can do the math from bookings targets back through conversion rates to figure out exactly how many leads are needed per channel. Builds programs to hit those numbers. Flags issues early and comes with a plan to fix them.
• Campaign Execution at Speed: Gets campaigns from idea to live fast. Doesn't need 6 weeks to launch an email sequence or a webinar. Bias toward shipping and iterating rather than perfecting in a vacuum.
• Data Fluency & Analytical Rigor: Builds own reports and dashboards. Understands multi-touch attribution and its limitations. Checks numbers weekly and makes decisions based on data, not gut feel or what worked at their last company.
• Developer Audience Marketing: Understands that developers and engineering leaders don't respond to traditional B2B marketing. Knows how to create demand through technical content, community involvement, and product-led motions rather then pushy outbound.
• Cross-Functional Partnership: Works well with sales, BDRs, content, PMM, and RevOps. Not territorial. Actively seeks feedback from sales on lead quality and adjusts programs accordingly. The kind of marketer sales teams actually want to work with.
• Marketing Technology Proficiency: Hands-on with HubSpot (or equivalent MAP), Salesforce, paid media platforms, and ABM/intent tools. Can troubleshoot a broken workflow, set up lead scoring, and evaluate whether a new tool is actually worth adding to the stack.
• Experimentation Mindset: Constantly tests and iterates. Has killed programs that weren't delivering even if they were "supposed to work." Brings ideas to the table proactively, doesn't just execute what they're told.
• Project Management & Organization: Keeps multiple workstreams moving without letting things slip. Uses project management tools to track timelines and deliverables. Keeps work visible to cross-functional partners.
• Resilience & Bias to Action: Moves fast in ambiguous environments. Doesn't get stuck waiting for perfect information. Ships, learns, adjusts. Comfortable with the messy reality of building demand gen at a growth-stage company.
• Transparency & Communication: Tells people what's working and what isn't, straight up. Doesn't hide behind vanity metrics. Gives the CEO and sales leadership a clear, honest picture at all times.

What We Offer

• The opportunity to learn about app development by playing a crucial role in the mobile development process for the world’s most successful companies
• The security of working in a financially stable, growing company with an ever-expanding global customer base
• A remote working environment with opportunities for in-person collaboration
• A global customer portfolio to manage
• A competitive stock options package
• Private medical insurance & life assurance

About Bitrise

Bitrise is a continuous integration and delivery platform, built by and for mobile app developers. Our mission? To help everyone build and operate better mobile apps. By streamlining, automating and optimizing recurring mobile development processes, we free up time and resources for creative, interesting and impactful development tasks, resulting in better, faster releases.

As a successful graduate of Y Combinator, we are born of the same DNA as Airbnb and Dropbox. Since Bitrise was launched in 2015, we have grown exponentially: Today, tens of thousands of developers release apps via Bitrise that end up on billions of mobile devices around the world.

Some of the teams who already trust us are Tripadvisor, Shopify, Get Your Guide, or GoDaddy.. Pick up any mobile device, and chances are you’ll encounter multiple apps that were built on Bitrise. Working at Bitrise means contributing to all of that.