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About almentor: Founded 2016 with a singular vision of empowering lifelong learning and personal growth for all, through accessible and impactful education, almentor became the leading online learning platform that offers a high-quality education to learners around the world.

Our Mission: 🚀 almentor is on a mission to increase accessibility to affordable quality education for Arabic-speaking communities and a Goal to serve 10 million learners in MENA

As the IT Helpdesk, you will be in charge of:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Respond to email messages for customers seeking help
• Determine nature of problem walk customer through problem-solving process
• Install, modify, and repair computer hardware and software
• Managing and configuring access points, cameras , printers, finger print machine and laptops (windows / MAC)
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Install computer peripherals for users
• Follow up with employees to ensure issue has been resolved
• Manage and Maintain all H/W assets and update it’s status on Assets System

The ideal candidate will have:

• Bachelor’s degree in Computer Science, Computer Engineering or relevant degree
• 1-3 years of experience in a similar field
• Fundamentals of MCSE and networking is a must
• Knowledge in office365 and Sophos Endpoint Management is a plus
• Very good communication, problem-solving, analytical, and decision-making skills

What you’ll love about us:

• Our office culture is casual, fun, and social.
• Work that stays at work: genuine work/life balance served here!
• Family Medical insurance
• Flexible Work Setup