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About almentor: Founded 2016 with a singular vision of empowering lifelong learning and personal growth for all, through accessible and impactful education, almentor become the leading online learning platform that offers a high-quality education to learners around the world.

Our Mission: 🚀 almentor is on a mission to increase accessibility to affordable quality education for Arabic-speaking communities.

Job Brief

We are looking for a Quality Assurance Specialist to develop, implement, and maintain quality processes across different teams in our organization. The QA Specialist will work closely with teams such as Growth & Marketing, Online and Offline Session Operations, LMS, Customer Experience (CX), and Content to establish standardized workflows, improve efficiency, and ensure high-quality output.

This role requires a strategic thinker who can audit current processes, identify areas for improvement, and develop clear quality frameworks that enhance collaboration and operational excellence.

As the Quality Assurance Specialist you will manage:

1. Process Development & Implementation

• Develop and document standard operating procedures (SOPs) for each team, ensuring consistency in execution.
• Design quality control measures to ensure each team meets performance and efficiency benchmarks.
• Work with department leads to tailor quality processes specific to their operations.

2. Auditing & Quality Checks

• Conduct regular quality audits to ensure compliance with established processes.
• Identify inefficiencies and propose improvements in workflows.
• Monitor KPIs and quality metrics for continuous improvement.

3. Collaboration & Training

• Work closely with the Growth & Marketing, Online/Offline Session Ops, LMS, CX, and Content teams to align quality processes with business goals.
• Train team members on best practices, process adherence, and quality control measures.
• Act as a bridge between teams to ensure smooth workflow transitions and communication.

4. Continuous Improvement

• Analyze process gaps and recommend solutions to enhance efficiency and effectiveness.
• Implement feedback mechanisms to continuously refine and optimize quality processes.
• Stay up-to-date with industry best practices in quality management.

The ideal candidate will have:

• Proven experience in quality assurance, process improvement, or operational strategy.
• Strong process development and auditing skills.
• Ability to analyze data and performance metrics to drive improvements.
• Excellent communication and collaboration skills to work across different teams.
• Experience in training and guiding teams to quality standards.
• Background in marketing, operations, content, or customer experience is a plus.
• High attention to details.

Preferred Experience

• 2+ years of experience in Quality Assurance, Process Improvement.
• Experience in EdTech, or Digital Services is a plus.

Why Join Us?

• Be a key player in building and optimizing quality frameworks for a dynamic organization.
• Work with cross-functional teams to create impact-driven processes.
• Opportunity to lead quality initiatives that directly affect business success.
• Competitive Salary Package.
• Family medical Insurance.
• Access to a wide range of courses on our platform.