🐼 Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 32,000+ companies of all sizes, serving more than 800K members, and have reached €600M+ in ARR.

Our team of 600 people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

🤘 How we do it ?

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

1. Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else.

2. Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.

3. Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.

4. Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.

5. Radically Transparent: We ****make information accessible and written-first, promoting async communication while protecting sensitive data.

6. Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.

7. Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.

8. Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.

9. Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.

10. Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically.

📝 Context of the Role

The Business Strategy & Operations community conducts critical strategic, data and operational projects. There are four main components to the work the community does :

• Sales strategy and planning (incl. strat plan, target setting, territory design)

• Sales performance monitoring and analysis (incl. reporting, data model)

• Sales effectiveness, tools and processes (incl. the tech stack and its usage)

• Sales organization and capability building

Across all these areas we work very closely with the Sales and Account Management teams.

The scope of the role is within the sales effectiveness area and scope is Global (France, Belgium, Spain, Canada)

🕵️ Goals & missions

The team:

• The Sales Effectiveness team is responsible for the sales team efficiency and therefore a key aspect of the company P&L: our customer acquisition cost

• They work across our sales organization (Account Executives, BDR, Account Management, Customer Success Manager) to identify opportunities to improve our sales approach

The role includes:

• Spending significant time on the field to identify gaps in our sales process

• Designing / enhancing existing processes by removing steps, increasing automations

• Identifying new tools or technologies to answer challenges, test, validate and implement them

• Ensure proper change management

You will mostly leverage SQL, AI, CRM administration, low-code tools to deliver those initiatives.

Example of initiatives in our 2025 roadmap :

• Automate the assessment of each opportunity based on AI and meetings transcripts

• Mass run analysis (AI based) on our customer portfolio based on their consumption data

• Equip KAM with a tool to optimize their offer building

Must have

• 3-5 years of experience in a similar role or in strategy consulting

• Strong taste for being hands-on. Part of your job is to partner with sales teams and provide Operational support.

• Comfortable with change management (you’ll need to shadow, train, measure, drive adoption and iterate)

• Good SQL knowledge and data rigor

• Power user of some low code tools (Zapier, Make, Salesforce screenflows or equivalent)

• Strong business sense and ability to go deep in understanding the operational details of Sales work

• High interest in new technologies such as GenAI with experience in deploying AI projects (you’ll need to prompt and build tools using this technology)

• Excellent verbal and written communication skills

• Fluency in English and French

Nice to have

• Previous experience in the insurance industry

• Experience in tier 1 tech companies

• Exposure to large Sales teams

• Knowledge of Salesforce CRM

🙌 Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.

• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.

• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

• Flexible vacation policy and flexible working hours. Organize your time as you wish.

• Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only.

• Transport. Country-specific commuter benefits.

• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

• Parental leave. Extended parental leave for all new parents, for permanent contracts only.

Important note: we hire people not roles.

After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply!

Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

🔖 Check out ourAbout Alan andCareer pages, as well as ourMedium,blog andGlassdoor page for more info.